Branch Manager

F.N.B. Corporation; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

F.N.B. Corporation in Charlotte, North Carolina is seeking a Branch Manager to lead sales and operations at the Retail branch. You will drive new customer origination, coach the branch team, and ensure high standards of service, risk management, and compliance.

Daily duties include market development, account referrals, and overseeing branch facilities while aligning with FNB policies and core values. This role requires strong management, communication, and relationship-building skills.

Qualifications

• High School or GED required.
• 3 years of related experience required.
• Strong management and leadership capabilities required.
• Excellent communication and interpersonal skills required.
• Familiarity with banking operations and audit policies preferred.

Responsibilities

• Performs market and business development duties by generating high value customer relationships and expands existing relationships.
• Input and maintain data quality for referrals, customers, and applicants using branch technology.
• Manage and coach branch team to ensure operations align with standards; conduct daily sales meetings and HR responsibilities.
• Ensure operational integrity, audit/compliance adherence, and risk management across the branch.
• Perform other related duties as assigned.

Skills

Branch management

Sales leadership

Communication skills

Organizational skills

Interpersonal skills

Customer service

PC skills

MS Word

MS Excel

MS PowerPoint

Experience in banking

Audit knowledge

Education

High School or GED

Job description

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent management skills

Primary Office Location:

3500 Mt. Holly-Huntersville Road. Charlotte, North Carolina. 28216.

Join our team. Make a difference - for us and for your future.

Position Title:

Branch Manager

Business Unit:

Retail

Reports to:

Varies Based On Assignment

Position Overview

This position is primarily responsible for the overall sales and operations management of the branch. The incumbent is the directing sales manager for the branch. The primary focus is the origination and expansion of new to bank customers and performance coaching of the branch team.

The incumbent oversees daily branch activities, performs market and business development duties, processes loan requests, solicits new accounts, ensures effective operations of branch staff and facilities.

Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Primary Responsibilities

• Performs market and business development duties by generating high value customer relationships through leveraging sales leads and outbound calling to establish new customers and retain and expand existing relationships. Active member in the community. Execute and coach sales strategies to achieve financial goals. Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Additionally, the Manager is responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Manage and coach branch team and facility to ensure the branch is operating according to FNB standards. People: conduct daily sales meetings, execute all HR responsibilities, participates in ongoing education for themselves and team, and lead sales camps according to Market Manager. Facilities: ensure branch meets all quality standards through the direction and coaching of branch team.
• Accountable for the operational integrity of the branch and ensuring adherence to audit, compliance, security, and operational requirements. Assigns team operational responsibilities and performs various operational duties according to established policies and procedures as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

• Excellent management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• BA or BS preferred.
• Experience in a related position.
• Knowledge of banking audit policies and procedures preferred.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements Or Work Conditions Beyond Traditional Office Work

May require overnight travel for training purposes, particularly during onboarding

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.