Branch Manager

Socket.dev; Montgomery (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev is seeking a Branch Manager in Montgomery, AL to lead a consumer-oriented branch and drive performance across sales, profitability, and service quality. You will coach a team to hit targets, manage staffing, and respond to customer needs with proactive, risk-aware solutions.

You will oversee operations, ensure high-quality customer consultations, and leverage Salesforce for lead management, while promoting a positive work culture and strong customer relationships in a dynamic local

Qualifications

• Minimum 3 years of related managerial experience with knowledge of branch operations and sales–customer service skills.
• Excellent verbal and written communication and interpersonal abilities.
• Proven leadership in coaching, performance building, and staff development.
• Ability to handle customer concerns with tact and innovative, risk-aware solutions.

Responsibilities

• Lead and manage all aspects of branch performance, including sales growth and profitability.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets and service goals.
• Monitor sales engagements and ensure quality customer consultations with effective lead management through Salesforce.
• Oversee staffing functions: recruiting, interviewing, onboarding, evaluations, coaching, and addressing performance issues.
• Identify and escalate risks promptly and drive resolution.
• Foster a positive, high-performing branch culture that strengthens associate engagement.
• Develop market intelligence and communicate strategic direction while building tailored sales strategies.

Skills

Leadership

Sales Management

Customer Service

Staff Coaching

Communication

Problem Solving

Attention to Detail

Education

High School diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Qualifications

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.