Branch Manager

Northland Area FCU; Michigan; On-site; USD 65,000 - 95,000; Full time

Job summary

Northland Area Federal Credit Union is seeking a Branch Manager to lead a high-performing team and drive member service excellence in the local community. You will oversee daily branch operations, coach staff, and grow lending and deposits while building strong connections with members.

The role emphasizes service, sales, and team development, with responsibilities including conducting loan interviews, opening new accounts, and ensuring compliance.

Qualifications

• Associate's degree in Business Management or equivalent required.
• Valid driver's license required.
• Ability to obtain Michigan State Credit Insurance Producer License within 12 months of hire.

Responsibilities

• Lead, coach, and develop branch employees to reach their potential.
• Ensure outstanding service for members.
• Oversee branch operations, compliance with policies and regulations.
• Drive branch sales, service, lending, and growth goals.
• Strengthen member relationships through deposits and loans.
• Conduct loan interviews and process applications.
• Hold team accountable for performance and conduct.
• Monitor security procedures and controls.
• Promote credit union products to improve members' financial well-being.
• Represent the Credit Union in community outreach.
• Support branch facilities and operational needs.

Skills

Leadership

Coaching

Sales

Customer Service

Education

Associate's degree in Business

Bachelor's degree (preferred)

Job description

Are you a motivated leader with a passion for developing people, driving results, and delivering exceptional member service? Join Northland Area Federal Credit Union as a Branch Manager and play a key role in helping members achieve financial success while leading a high-performing branch team.

In this role, you'll oversee daily branch operations, coach and develop employees, grow lending and deposit relationships, and build strong connections within the communities we serve. If you thrive in a leadership position and are passionate about service, sales, and team development, we'd love to hear from you.

Essential Functions & Responsibilities

• Lead, coach, and develop branch employees to reach their highest potential.
• Ensure outstanding service is consistently delivered to internal and external members.
• Oversee all branch operations, ensuring compliance with policies, procedures, and regulations.
• Drive branch sales, service, lending, and growth goals.
• Manage and strengthen member relationships through deposit, loan, and product growth.
• Conduct loan interviews, process loan applications, and open new accounts.
• Hold team members accountable for performance standards and professional conduct.
• Monitor branch security procedures and operational controls.
• Promote Credit Union products and services that improve members' financial well-being.
• Represent the Credit Union through community involvement and outreach activities.
• Support branch facility maintenance and operational needs.

Qualifications Required

• Associate's degree in Business Management or equivalent relevant work experience.
• Valid driver's license.
• Ability to obtain and maintain a State of Michigan Credit Insurance Producer License within 12 months of obtaining the position.

Qualifications Desired

• Bachelor's degree in Business Administration, Business Management, Banking, or a related field.
• Five or more years of experience in financial services, banking, credit unions, sales, management, or a related industry.

Why Join Northland?

At Northland, we're committed to being our members' most trusted financial partner. We're looking for leaders who are passionate about service excellence, team development, and creating meaningful relationships that positively impact our members and communities.

Careers - Northland Area FCU

Northland Area FCU is an Equal Opportunity Employer

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