Branch Manager

ADP, Inc.; Marble Falls (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Telehealth

FSA/HSA

EAP

401(k) plan + ESOP

Life and AD&D insurance

Paid time off

Career development

Community involvement

Job summary

Rio Bank in Marble Falls is seeking a Branch Manager to lead the Branch Operations team, deliver a high-quality customer experience, and drive community engagement in South Texas.

You will oversee daily operations, ensure regulatory compliance, and grow customer relationships through collaboration with Lending, Treasury, Mortgage, and Private Banking teams.

Qualifications

• High school diploma or GED required.
• 3–5 years of banking experience.
• Leadership or supervisory experience.
• Knowledge of branch operations and retail banking products.
• Strong customer service skills.

Responsibilities

• Lead, coach, and develop branch staff to deliver strong service.
• Ensure staffing and coverage for daily branch activities.
• Provide prompt, personalized service and build relationships.
• Grow bank relationships through referrals and partnerships.
• Maintain compliance and effective operational controls.
• Represent Rio Bank in the community and support growth objectives.

Skills

Leadership

Customer service

Team development

Branch operations

Microsoft Office

Education

Bachelor's degree in Business/Finance/Management

Tools

Microsoft Office

Job description

Location: Marble Falls Banking Center
Department: Branch Operations
Status: Full-Time | Exempt

Lead the Experience. Develop the Team. Grow the Relationships.

At Rio Bank, we believe exceptional banking starts with exceptional leadership. We're looking for a Branch Manager who is passionate about developing people, building customer relationships, and creating a consistent, high-quality banking experience for every customer who walks through our doors.

As a Branch Manager, you'll serve as the leader of the banking center, responsible for inspiring your team, ensuring operational excellence, supporting customer relationship growth, and reinforcing the culture and values that make Rio Bank unique. This is an opportunity to make a meaningful impact on employees, customers, and the community while helping drive the success of one of South Texas' leading community banks.

What You'll Do

Lead & Develop Your Team

• Coach, develop, and inspire branch employees to deliver strong service and performance.
• Foster accountability, teamwork, professionalism, and continuous improvement.
• Recruit, train, recognize, and develop employees to support individual and branch success.
• Lead daily branch activities and ensure appropriate staffing and coverage.

Deliver an Exceptional Customer Experience

• Provide prompt, professional, and personalized service.
• Build customer relationships through proactive engagement and follow-through.
• Help customers identify solutions that meet their financial needs.
• Resolve concerns and escalations with professionalism and care.
• Assist with account opening, relationship management, and retention efforts as needed.

Support Growth & Community Engagement

• Grow relationships through referrals and collaboration with Lending, Treasury Management, Mortgage, Private Banking, and other partners.
• Represent Rio Bank through community networking, civic involvement, and relationship-building.
• Support customer relationship growth and the Bank’s overall growth objectives.

Oversee Branch Operations & Compliance

• Oversee daily branch operations with accuracy, efficiency, and strong service.
• Maintain operational controls, security practices, and documentation standards.
• Ensure compliance with Bank policies and regulatory requirements.
• Promote risk awareness, fraud prevention, and accountability.
• Support audits, operational reviews, and process improvement efforts.

What Success Looks Like

Successful Branch Managers create an environment where:

• Customers receive exceptional service and build long-term relationships with Rio Bank.
• Employees are engaged, developed, and proud of the team they are part of.
• Operations are managed effectively and compliance expectations are consistently met.
• The banking center reflects Rio Bank's values and commitment to service excellence.
• Customers enjoy a consistent, relationship-focused Rio Bank experience, regardless of branch location.

Qualifications

Required

• High school diploma or GED.
• Three (3) to five (5) years of banking experience.
• Previous leadership, supervisory, or management experience.
• Working knowledge of branch operations, customer service, and retail banking products and services.
• Proficiency with Microsoft Office applications.

Preferred

• Bachelor's degree in Business, Finance, Management, or a related field.
• Previous branch management experience.
• Bilingual communication skills based on market needs.

Why Rio Bank?

At Rio Bank, we're proud to be a relationship-driven community bank committed to helping our customers, employees, and communities thrive. We believe our success starts with our people, and we invest in creating a culture where employees can grow professionally, make a meaningful impact, and build lasting relationships.

What We Offer

• Medical, dental, and vision insurance
• Telehealth services, including medical, dermatology, and mental health support
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Employee Assistance Program (EAP)
• 401(k) retirement plan with Rio Bank match up to 6% and ESOP participation
• Life and AD&D insurance, with voluntary supplemental insurance options
• Paid time off, paid holidays, parental leave, bereavement leave, and jury duty leave
• Training, career development, leadership development, and continuing education opportunities
• Supportive, collaborative culture with opportunities for community engagement

Equal Employment Opportunity Statement

Rio Bank is an equal opportunity employer. We welcome and encourage applicants of any race, color, religion, sex, including pregnancy, gender identity, and sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations will be provided for qualified individuals with disabilities who are able to perform the essential functions of the position with or without accommodation.