Branch Manager

Insco Distributing, Inc.; Lubbock (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Insco Distributing, Inc. is seeking a Branch Manager in Lubbock, TX to lead our store team and drive revenue. You will oversee operations, manage staff, and ensure exceptional customer service while promoting HVACR products.

The role requires strong product knowledge, excellent communication, and the ability to develop plans for sales growth and branch development. Report to the Area Sales Manager and maintain compliant store operations.

Qualifications

• Strong product knowledge with the ability to provide recommendations.
• Excellent communication and customer service skills.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Microsoft Office Suite & POS/ERP System Knowledge.
• Physical ability to lift and handle products safely.

Responsibilities

• Confer with customers, dealers, vendors and reps to promote and expand services.
• Help establish market plans to achieve financial objectives and margins.
• Work with Regional Manager to set objectives and train employees.
• Assist Territory Managers in account management for equipment dealers.
• Maintain awareness of local market and competitors and communicate insights.
• Ensure compliance with company policies and procedures.
• Implement and support product promotions with vendors.
• Communicate daily with staff on goals, plans and procedures.
• Control inventory, conduct counts, and manage product levels.
• Inspire, develop and motivate employees for growth.
• Assist in recruitment and selection of branch personnel.
• Manage branch opening/closing and assign staff as needed.
• Maintain a clean and organized store environment.
• Explain policies on purchases, returns, credit terms, etc.
• Ensure cycle counts and inventory management.
• Perform other duties as requested.

Skills

Product knowledge

Communication skills

Leadership

Operations management

Education

High School Diploma or GED

College preferred

Tools

Microsoft Office

POS/ERP System

Job description

Branch Manager

Salary Level: Salary

FLSA Classification: Exempt

Department: Store

Rev Date: 5.08.2025

Reports to: Area Sales Manager

Position Summary

A Branch Manager is a dedicated and customer-focused team member who provides exceptional service and support at our branch location. The Branch Manager should possess strong product knowledge, excellent communication skills, and the ability to efficiently assist customers while maintaining branch operations to generate revenue. This role offers an opportunity to lead a dynamic team while delivering excellent customer service and managing operational responsibilities. A Branch Manager exercises responsibility for planning, organizing, and developing plans for increasing sales, profitability and branch development. Directs production, distribution, and marketing operations for branch/assigned territory.

Essential Duties and Responsibilities

• Conferences with potential and existing customers, dealers, vendors, and representatives of associated industries to evaluate, promote, improve, and expand services in area


• Help establish market plan for branch market to achieve financial objectives, business plans, and required gross margin targets


• Works with Regional Manager to set objectives, train employees and educate customers


• Assist Territory Managers in account management for equipment-based dealers


• Maintains an awareness of local market and competitive conditions of local competitors, customer preference and desires, industry trends, and to communicate such information promptly, with recommendations to management


• Ensures compliance with company and industry policies and procedures


• Implement and support product promotions with current and new vendors


• Communicate daily with staff on goals, plans, procedures, and protocols


• Effectively controls inventory, conduct required counts, proper product level setting and product management


• Inspire, develop, and motivate employees for future growth within the organization


• Able to instruct and train all branch functions and computer-based sales programs


• Assist in the recruitment and selection of capable branch personnel


• Manage the opening and closing of branch. Set 24-hour opening procedure for branch and assign staff according to business needs


• Maintain a clean and organized store environment.


• Able to clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures.


• Ensure accurate cycle counts and inventory management


• Will be required to perform other duties as requested, directed or assigned.

Required Competencies, Knowledge, Skills, & Abilities

• Strong product knowledge with the ability to provide recommendations and solutions.


• Excellent communication and customer service skills.


• Strong written and verbal communication skills


• Ability to multi-task and work in a fast-paced environment.


• Microsoft Office Suite & POS/ERP System Knowledge


• Physical ability to lift and handle products safely.

Education & Experience

• High School Diploma or General Education Degree, College Preferred


• 2 Years’ Experience in HVACR industry, products, and services required


• 3 Years’ Management Experience Required

Supervisory Responsibilities

• Branch & Warehouse Associates


• All Store Employees

Physical Demands

• Required to lift up to 75 lbs.


• Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move about the facility for the entirety of the shift.

Work Environment

• Location of position: Lubbock, Texas


• Background Check, DOT Physical, MRV, and Drug Tests required


• Possess and maintain a valid driver’s license


• Work will generally be performed in a retail work environment.


• May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.


• May be required to work hours other than the regular schedule

These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.