Branch Associate

Insco Distributing, Inc.; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Insco Distributing, Inc. is seeking a Branch Associate to provide product knowledge and exceptional customer service at our Dallas branch. You will assist customers in person, on the phone, and via email while maintaining efficient branch operations and contributing to revenue growth.

Responsibilities include loading products, inventory management, data entry, and promoting promotions. Candidates should have HVAC familiarity, strong communication skills, and the ability to work in a fast-paced

Qualifications

• HVAC product knowledge and ability to provide recommendations and solutions.
• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer skills for data entry and order processing.

Responsibilities

• Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
• Deliver outstanding customer service through strong interpersonal skills and active listening.
• Safely handle and load products into customers' vehicles for secure transport.
• Maintain a clean and organized store environment, including restocking and general housekeeping duties.
• Perform accurate data entry and retrieval in the computer system, including processing customer orders and inventory details.
• Clearly communicate company policies regarding purchases, returns, and terms.
• Conduct accurate cycle counts and inventory management as needed.
• Operate a forklift safely and efficiently.
• Build and maintain relationships with customers by providing after-sales service and cross-selling products.
• Will be required to perform other duties as requested.

Skills

Product knowledge

Customer service

Communication skills

Multi-tasking

Basic computer skills

Inventory management

Forklift certification

Physical strength

Education

High School Diploma or GED

1 year HVAC industry experience

General knowledge of HVAC products

Job description

TITLE: Branch Associate Salary Level: Hourly FLSA Classification: Non-Exempt Department: Store Rev Date: 5.02.2025 Reports to: Branch Manager

A Branch Associate is a dedicated and customer-focused team member who provides exceptional service and support at our branch location. The Branch Associate should possess strong product knowledge, excellent communication skills, and the ability to efficiently assist customers while maintaining branch operations to generate revenue. This role offers an opportunity to contribute to a dynamic team while delivering excellent customer service and operational support.

Essential Duties and Responsibilities:

• Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
• Deliver outstanding customer service through strong interpersonal skills and active listening.
• Safely handle and load products into customers' vehicles for secure transport.
• Maintain a clean and organized store environment, including restocking, front-facing, dusting shelves, and general housekeeping duties such as sweeping and mopping.
• Perform accurate data entry and retrieval in the computer system, including processing customer orders, branch transfers, quotations, inventory details, and pricing.
• Clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures.
• Conduct accurate cycle counts and inventory management as needed.
• Operate a forklift safely and efficiently.
• Build and maintain strong relationships with customers by providing after-sales service, securing repeat business, sharing promotions, and cross-selling products.
• Will be required to perform other duties as requested, directed or assigned.

Required Competencies, Knowledge, Skills, & Abilities:

• Strong product knowledge with the ability to provide recommendations and solutions.
• Excellent communication and customer service skills.
• Strong written and verbal communication skills
• Ability to multi-task and work in a fast-paced environment.
• Basic computer knowledge
• Experience with data entry and inventory management systems preferred.
• Forklift certification and ability to maintain certification.
• Physical ability to lift and handle products safely.

Education & Experience:

• High School Diploma or General Education Degree (GED)
• One year HVAC industry experience
• General knowledge of HVAC products preferred

Supervisory Responsibilities:

• None

Physical Demands:

• Required to lift up to 75 lbs.
• Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move about the facility for the entirety of the shift.

Work Environment:

• Location of position : Dallas, TX
• Background checks and drug tests required
• Possess and maintain a valid driver's license
• Work will generally be performed in an retail work environment.
• May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.
• May be required to work hours other than the regular schedule

These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.