BRANCH MANAGER

Create Credit Union; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

Create Credit Union in Las Vegas seeks a Branch Manager to lead daily branch operations, coach staff, and ensure prompt, professional member service. The role emphasizes empowering teams and delivering results aligned with credit union goals.

The position requires strong leadership, collaboration with internal partners, and a commitment to integrity and excellent member experience. This is a full-time on-site opportunity in a community-focused setting.

Qualifications

• High School diploma or equivalent; some college in business or business finance preferred.
• Knowledge of branch operational activities and practices from experience in financial institutions.
• Familiar with core banking systems (DNA, Meridian Link, Lending 360) and branch policies.

Responsibilities

• Direct and administer all aspects of branch daily operations and supervising assigned employees.
• Coach and train staff to achieve departmental and credit union goals.
• Ensure Members are promptly and professionally served and resolve issues with integrity.

Skills

Leadership

Coaching

Employee motivation

Delegation

Performance management

Customer service

Education

High School diploma or equivalent

Some college in business or business finance preferred

Tools

DNA

Meridian Link

Lending 360

Job description

Under the direction of the VP Branch Operations & Member Experience, this position is responsible for efficiently directing and administering all aspects of branch daily operations and assigned employees. The Branch Manager has direct oversite in coaching and training the staff to achieve the departmental and credit union goals, while ensuring Members are promptly and professionally served.ESSENTIAL DUTIES - Empowers, builds, and inspires team through effectively communicating business goals, objectives, and company performance results in a simplified manner. Leads with empathy and creates an environment where team members and members feel valued. Sets and communicates individual employee performance expectations including performance goals and core behaviors. Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results. To perform this job satisfactorily, an employee must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.SUPERVISORY SKILLS AND ABILITIESSkill in leading, directing, coaching, motivating, delegating, evaluating, counseling and recognizing employee accomplishments.Ability to cross-train employees on all credit union productsAbility to develop and encourage cooperation and teamwork among employeesSkills in properly staffing department during business hoursAbility to build strong relationships with internal partnersAbility to interact with integrity and professionalism with customers and team membersEDUCATION, EXPERIENCE AND QUALIFICATION REQUIREMENTSHigh School diploma or equivalent, with some college courses in business or business finance preferredKnowledge of branch operational activities and practices as would normally be acquired from four years of increasingly responsible experience within a financial institutionKNOWLEDGEKnowledge of Board policies and credit union goals, organizational structure, policies, procedures (including Office Procedures Manual and Employee Handbook), and practices. Credit Union products, services, programs and promotions. Computer system/software (DNA, Meridian Link, Lending 360 etc.) to effectively perform job.CERTIFICATES, LICENSES AND REGISTRATIONSAbility to obtain a valid driver’s license and provide proof of insuranceAbility to obtain a Nevada State Notary License and bonding