Branch Manager

Hearth & Home Technologies; Knoxville (TN); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Health Savings Account

Disability Benefits

Life Insurance

Paid Time Off

Retirement Benefits

Job summary

Fireside Hearth & Home is seeking a Branch Manager in Knoxville, TN to lead all non‑sales branch functions, drive profitability, ensure safety, and promote teamwork among branch staff, vendors, builders and customers.

The role requires a Bachelor's degree in a related field and 3–5 years of management experience in hearth or construction. Strong communication, organization, and forklift operation skills are essential.

Qualifications

• Bachelor's Degree in business administration or operations-related field, plus 3–5 years in hearth or construction managing others.

Responsibilities

• Oversees field operations, service, and warehouse daily activities.
• Manages labor cost, capacity, and branch GA& costs to meet financial goals.
• Ensures safety, professionalism, and high customer service levels.
• Reviews quotes, coordinates installation and service schedules, and supports field technicians.

Skills

Verbal and written communication

Relationship building

Computer literacy

Organizational skills

Customer service

Multi-tasking

Forklift operation

Education

Bachelor's Degree in Business Administration or related field

Tools

Kronos

Commerce System

Job description

Position at Fireside

Fireside Hearth and Home (FHH) is looking to add a Branch Manager in Knoxville TN.

Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.

The Branch Manager is responsible for all functions, excluding sales, of a branch. The position is responsible for the profitability, safety, installations and service of the branch and promotes teamwork among the members, subcontractors, builder customers, homeowner customers and vendors. The Branch Manager is expected to perform all duties with the highest level of customer service, professionalism, safety and integrity.

• Oversees the Division Field Operations Supervisor, Service members and Warehouse members' daily responsibilities.
• Responsible for delegating authority, coaching, counseling, conducting performance reviews and training direct reports.
• Communicates essential business information to all members on a need to know basis
• Promotes a team atmosphere between Branch, Hub and Sales members
• Receives and resolves escalated customer issues - delegates responsibilities for quick resolution
• Responsible for working capital [inventory, A/R], performs quarterly inventory audits, and resolves open Customer A/R issues caused by incomplete or unsatisfactory quality issues
• Achieve Branch financial and strategic goals by managing labor cost, capacity planning and overall G&A expenses.
• Responsible for reviewing and coordinating installation and service schedules to optimize productivity and customer service levels.
• Responsible for accurate labor charges being approved on all paperwork.
• Reviews the daily Gross Profit Dollar Report [GPD].
• Provides safe, professional and "member-friendly" work environment where each member is treated with respect.
• Provides field support to DFOS in the Pre-View & Post-View process and field support to the Service Technicians.
• Manages the cash dispersal [CDJ] check book - issue checks, make bank deposits, reconcile and provide report to Regional controller.
• Responsible for Daily paperwork flow [Pick tickets & work orders] to Regional Operations Office administration for processing.
• Retail walk-in sales - responsible for selling Hearth products services and accessories.
• Reviews product ordering with Purchasing for all scheduled jobs and communicates extended lead times.
• Coordinates all inventory by install for next day's work, including Marble cutting and product staging.
• Receives vendor deliveries into Commerce System, verifies inventory delivered to packing slips, run inventory allocation, prints backorder report, adjust any issues.
• Responsible for approving invoices from other/local vendors such as forklift maintenance, Home Deport/Lowes, etc.
• Responsible for approving time in Kronos for direct hourly reports
• Responsible for reviewing all new quotes from Builder Sales Representatives and working with the BSR to make the appropriate changes in the new quotes
• All other duties as assigned.

Skills and Abilities

• Candidates should possess good verbal and written communication skills.
• Must have the ability to build relationships with internal and external customers.
• Must be computer literate
• Must have excellent organizational skills, attention to detail
• Must have problem-solving capabilities and excellent customer service skills.
• Must have the ability to multi-task and to interact effectively.
• Must be able to drive a forklift
• Should have knowledge of hearth products including limitations, installation requirements, FHH policies and local building codes.

Education and Experience

• Bachelor's Degree in business administration or an operations-related or construction -related field and a minimum of 3-5 years of work experience in the hearth or construction industry including managing others; or equivalent combination of education and experience.

Preferred Experience

• Gas Piping License
• General Contractors License

About Working for Hearth & Home Technologies

Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation (NYSE: HNI). We are the world's leading manufacturer and marketer ofhearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing and accessories.

Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible. We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions.

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [emailprotected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.