Branch Manager

Senior Helpers Parent Account; Jeffersontown (KY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

Bonus structure

Job summary

Senior Helpers of Kentucky is seeking a Branch Manager to translate entrepreneurial spirit into strong frontline leadership. You will oversee day-to-day operations, drive revenue growth, and coordinate care and office teams to deliver high-quality client care.

The role emphasizes building partnerships with hospitals, senior living communities, and healthcare providers; expanding lead sources through networking and digital marketing; and guiding staff through coaching while ensuring compliance

Qualifications

• Bachelor’s degree preferred or equivalent combination of 4+ years of relevant work experience.
• Minimum of three years of operations experience in home care, home health, or healthcare.
• Strong organizational, communication, and prioritization skills.
• Excellent communication and follow-up skills with prospects, referral sources, and key influence center personnel.
• Driven and independent spirit with motivation to achieve results.
• Ability to develop partnerships by soliciting commitment and buy-in of others.
• Exposure to digital marketing is a plus.
• Proactive with foreseeing potential issues and providing appropriate resolution.
• Ability to work independently and positively influence a team.
• Proven ability to lead, motivate, and collaborate within a diverse team.

Responsibilities

• Manage day-to-day operations and provide leadership to care and office teams.
• Develop strategies to ensure high-quality client care and efficient utilization of resources for growth and financial viability.
• Determine lead sources and establish partnerships with hospitals, senior living communities and other healthcare providers.
• Develop and manage new lead sources through meetings, networking, and digital strategies; manage digital marketing functions.
• Develop and maintain weekly activity reports and track KPIs.
• Establish a communication process for new clients including caregiver introductions and 90-day visits.
• Collaborate with owner with coaching and training of internal staff; ensure accurate communications.
• Adhere to federal, state, and local laws and regulations.

Skills

Leadership

Operations management

Strategic planning

Communication

Sales development

Team building

Education

Bachelor’s degree preferred (or equivalent 4+ years)

Tools

CRM software

Microsoft Office

Job description

Great companies need great leaders. Joining Senior Helpers of Kentucky will let you use your entrepreneurial spirit, and operations, business, and sales development experience to inspire your team to deliver excellent care to our clients and their families. If you are looking for a workplace where you’re appreciated and valued, and want to make a difference in your community, we want you to apply to our Branch Manager position. Our Branch Manager will be responsible for the revenue growth, planning, directing, overseeing and control of the day-to-dayoperations.

Why Join Us?

• Great Place to Work® Certified
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.

Examples of Job Duties:

• Manage the day-to-day operations, provide daily support and leadership to care and office teams.
• Develop and implement specific strategies that will ensure high-quality client care and effective utilization of resources, for growth and financial viability.
• Determine lead sources and establish and maintain partnerships with influence centers (hospitals, senior living communities including independent, assisted, memory care, and skilled nursing, rehabilitation, respite care, hospice, home health, physician practices, VA, and other related healthcare providers)
• Develop and manage new lead sources through face-to-face meetings, networking, and digital strategies; manage digital marketing functions.
• Develop and maintain weekly activity reports and track KPIs.
• Establish a communication process for new clients that includes caregiver introductions, first day service calls, and a visit within the first 90 days.
• Collaborate with owner with coaching and training of internal staff members; ensure staff communications are accurate and thorough.
• Adhere to federal, state, and local laws and regulations.

Examples of Qualifications:

• Bachelor’s degree preferred (or equivalent combination of 4+ years of relevant work experience)
• Minimum of three years of experience of operations in home care, home health, or healthcare strongly preferred.
• Possess exceptional organizational and rapport building skills, be an active listener, attentive to detail and can prioritize in a changing environment.
• Possess excellent communication and follow-up skills with prospects, referral sources, and key influence center personnel.
• Possess a driven and independent spirit motivated by achieving results.
• Ability to develop partnerships by soliciting the commitment and buy-in of others.
• Have exposure to digital marketing.
• Proactive with foreseeing potential issues and providing appropriate resolution.
• Ability to work independently and have a positive influence on team.
• Proven ability to lead, motivate, and encourage collaboration within a diverse team that results in achievement of goals.
• Complete other duties as assigned.

Examples of Job Benefits:

• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Life Insurance
• Bonus structure

About Senior Helpers of Kentucky:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.