Branch Manager

Commercial Appliance Parts & Service, Inc.; Houston, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k with Company Match

Paid Time Off and Holidays

Short-Term Disability

Long-Term Disability Insurance-Company

Life Insurance- Company Paid

Job summary

Commercial Kitchen Parts & Service is seeking a Branch Manager to lead daily branch operations, drive profitability, and oversee business development, HR, administration, and compliance. You will manage customer service, budgeting, and KPI tracking while ensuring safety and regulatory adherence.

The ideal candidate will have extensive leadership experience in a related service industry, with strong communication skills and a track record of process improvement.

Qualifications

• Minimum AA/AS degree in a business-related discipline or equivalent experience.
• 7+ years work experience in a related service industry.
• 3+ years of management or supervisory experience.
• Clean driving record acceptable under auto liability insurance guidelines.
• Background check may be required by client standards to access facilities.

Responsibilities

• Coach and motivate branch team to meet company goals.
• Lead interviewing, hiring, onboarding and succession planning.
• Ensure fleet safety and compliance with standards.
• Conduct performance reviews and provide development feedback.
• Administer disciplinary actions per policies.
• Monitor KPIs and branch profitability.
• Travel to customer sites and address concerns.
• Oversee bids, estimates, and related processes.
• Manage branch P&L and operating budget.

Skills

Leadership

People management

Strategic planning

Communication

Problem-solving

Education

AA/AS degree or equivalent

Tools

MS Office 365

Job description

Commercial Kitchen Parts & Service is one of the largest commercial kitchen equipment service companies in Texas.Since 1946, we have committed to “Keep Texas Cookin’ through Fanatical Service and Unrivaled Expertise” ensuring our customer’s expectations are consistently met or exceeded.

At Commercial Kitchen Parts & Service, we know our people are vital to our success. We offer a competitive salary, cell phone reimbursement, and a comprehensive benefits package, including:

• Medical, Dental, and Vision Benefits
• 401kwith Company Match
• Paid Time Off and Holidays
• Short-Term Disability
• Long-Term Disability Insurance- Company Paid
• Life Insurance- Company Paid

The Branch Manager is responsible for the operation of the branch, with full oversight of profitability and performance. This position provides leadership across business development, human resources, administration, automation, compliance, customer service, and day-to-day branch operations.

ESSENTIAL FUNCTIONS
Essential functions may include, but are not limited to, the functions listed below:

• Coach, train, and motivate branch team members to achieve the company and branch goals.
• Lead the interviewing, selection, hiring, and onboarding process and maintain a strong succession plan.
• Ensure the branch fleet is properly maintained, safe, and compliant with company and governmental standards.
• Conduct timely performance reviews and provide ongoing feedback and development for branch employees.
• Recommend and administer appropriate disciplinary actions while ensuring compliance with company policies and procedures.
• Establish accountability throughout the branch by monitoring, tracking, and trending key performance indicators (KPIs).
• Travel to customer and client locations, job sites, and other locations as needed to address concerns and resolve customer complaints.
• Oversee branch bids, estimates, proposals, and related processes to ensure accuracy and profitability.
• Manage the branch’s profit and loss (P&L) and operating budget, while identifying and resolving operational issues.
• Partner with Business Development to identify and pursue new business opportunities based on market and industry trends.
• Ensure all financial transactions, including billing, warranties, and credits, are processed accurately and within required deadlines.
• Oversight of inventory management to include truck stock bi-annually.
• Demonstrate strong leadership and maintain a high level of professionalism while representing Commercial Kitchen Parts & Service with employees, customers, and vendors.

MINIMUM QUALIFICATIONS:

• An AA/AS Degree in a business related discipline or the equivalent in experience is preferred.
• 7+ years work experience in a related service industry.
• 3+ years of management or supervisory experience.
• Driving record acceptable under auto liability insurance guidelines.
• Background Check is acceptable by client standards to obtain access to various customer facilities.
  
  

WHAT WE’RE LOOKING FOR

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resource planning, leadership development and coordination of people and resources.
• Self-motivated, self-directed, and eager to assume ownership
• Demonstrated ability to resolve conflict and negotiate “win – win” solutions.
• Ability to translate high-level goals into actionable plans.
• Proficient computer skills in MS Office 365 including Outlook, Word, and Excel.
• Clear and concise communicator with the ability to synthesize information accurately and quickly highlight key insights.
• Ability to effectively prioritize and execute tasks and decisions in a high-pressure environment.
  
  

PHYSICAL DEMANDS

• Warehouse and office environment.
• Extensive phone use.
• Daily travel within local branch areas as well as occasional travel outside area.
• 25% of the computer time includes keyboarding and mouse.
• Lifting and transporting moderately heavy items as required.

BE RELENTLESS with us at Commercial Kitchen

www.commercialkitchen.com/careersAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.