Branch Leader: Profit, People & Customer Success

PT Holdings LLC; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k with company match

PTO & Holidays

Short-Term Disability

Long-Term Disability

Job summary

Commercial Kitchen Parts & Service is seeking a Branch Manager to lead all branch operations in Texas. You will oversee business development, HR, administration, automation, compliance, customer service, and day-to-day activities.

The ideal candidate has 7+ years in a related service industry and at least 3 years in a supervisory role, with strong leadership and KPI focus. Travel to client locations is required.

Qualifications

• AA/AS degree in business discipline or equivalent experience.
• 7+ years work experience in a related service industry.
• 3+ years of management or supervisory experience.
• Driving record acceptable under auto liability insurance guidelines.
• Background Check acceptable by client standards to obtain access to various customer facilities.

Responsibilities

• Coach, train, and motivate branch team members to achieve the company and branch goals.
• Lead the interviewing, selection, hiring, and onboarding process and maintain a strong succession plan.
• Ensure the branch fleet is properly maintained, safe, and compliant with company and governmental standards.
• Conduct timely performance reviews and provide ongoing feedback and development for branch employees.
• Recommend and administer appropriate disciplinary actions while ensuring compliance with company policies and procedures.
• Establish accountability throughout the branch by monitoring, tracking, and trending key performance indicators (KPIs).
• Travel to customer and client locations, job sites, and other locations as needed to address concerns and resolve customer complaints.
• Oversee branch bids, estimates, proposals, and related processes to ensure accuracy and profitability.
• Manage the branch's profit and loss (P&L) and operating budget, while identifying and resolving operational issues.
• Partner with Business Development to identify and pursue new business opportunities based on market and industry trends.
• Ensure all financial transactions, including billing, warranties, and credits, are processed accurately and within required deadlines.
• Oversight of inventory management to include truck stock bi-annually.
• Demonstrate strong leadership and maintain a high level of professionalism while representing Commercial Kitchen Parts & Service with employees, customers, and vendors.

Skills

Leadership

Strategic planning

Negotiation

Communication

Prioritization

Problem solving

Education

AA/AS Degree in business

Tools

MS Office 365

Job description

Commercial Kitchen Parts & Service is seeking a Branch Manager to lead all branch operations in Texas. You will oversee business development, HR, administration, automation, compliance, customer service, and day-to-day activities.

The ideal candidate has 7+ years in a related service industry and at least 3 years in a supervisory role, with strong leadership and KPI focus. Travel to client locations is required.