Branch Manager

Texas Bay Credit Union; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Texas Bay Credit Union in Houston, TX is seeking an experienced Branch Manager to lead daily branch operations and deliver outstanding member service. The role requires coaching staff, setting performance expectations, and driving growth aligned with the credit union’s mission.

You will manage deposits and loans, ensure compliance with policies and security procedures, and build strong ties with the community, with emphasis on ethical conduct and inclusive culture.

Qualifications

• Leadership and management experience including coaching and performance management.

Responsibilities

• Oversee daily branch operations and ensure exceptional member service.
• Coach staff, set performance expectations, and support professional development.
• Monitor deposits, loans, and member growth for branch financials.
• Ensure compliance with policies, regulations, and security procedures.
• Foster community relationships and promote branch products and services.
• Collaborate on branch strategy and drive process improvements.

Skills

Leadership

Operations

Customer service

Sales

Communication

Ethics

On-site availability

Education

High school diploma or equivalent

Associate or bachelor's degree in Business/Finance or related field preferred

Job description

Company Description

Texas Bay Credit Union, founded in 1936, is a member-focused financial cooperative dedicated to helping individuals achieve their financial goals. The organization provides resources and guidance to support members through every stage of their financial journey, from debt reduction to major purchases and family experiences. Texas Bay emphasizes transparency, stability, and partnership, positioning itself as a long-term financial ally for its members. As an insured institution under NCUA and an Equal Housing Opportunity provider, it offers secure and equitable financial services in the Houston area and beyond.

Role Description

The Branch Manager is a full-time, on-site role based in Houston, TX, responsible for overseeing the daily operations of a branch and ensuring exceptional member service. This role manages and coaches branch staff, sets performance expectations, and supports professional development to meet service and sales goals. The Branch Manager monitors branch financial performance, including deposits, loans, and member growth, while ensuring compliance with credit union policies, regulatory requirements, and security procedures. Day-to-day tasks include resolving complex member issues, approving transactions and accounts within designated authority, and fostering strong community relationships to promote Texas Bay Credit Union’s products and services. The Branch Manager also collaborates with leadership on branch strategy, implements process improvements, and drives a positive, inclusive workplace culture aligned with the credit union’s mission.

Qualifications

• Leadership and management skills, including team supervision, coaching, performance management, and conflict resolution.
• Branch operations and financial services experience, such as deposit and loan processing, cash management, and regulatory compliance.
• Member service and relationship-building skills, including problem solving, active listening, and the ability to handle complex or escalated issues.
• Sales and business development skills, including cross-selling financial products, meeting branch growth targets, and community outreach.
• Strong communication and organizational skills, with proficiency in documentation, time management, and use of office and banking software.
• Experience in a credit union or banking environment, preferably in a supervisory or assistant manager/manager role.
• High school diploma or equivalent required; associate or bachelor’s degree in Business, Finance, or a related field preferred.
• Ability to work on-site in Houston, TX, including flexibility for branch hours and occasional weekend or evening needs.
• Commitment to ethical conduct, member-focused service, and supporting an inclusive, non-discriminatory workplace.