Branch Manager - Fuqua Branch

Texas Bay Credit Union; Houston, Northern (TX, KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Texas Bay Credit Union seeks an experienced Branch Manager to lead and motivate branch staff, drive growth, and implement the credit union's vision at our Houston location. You will manage daily branch operations, supervise sales and service programs, review performance with staff, ensure compliance with policies and regulations, and maintain strong member relations.

This role requires attention to detail, organization, and the ability to work in a fast-paced environment while coaching staff to

Qualifications

• Two-year degree or relevant certification or training.
• 3–5 years of related experience; credit union preferred.
• Proficiency in MS Office and general computer skills.
• Ability to analyze complex transactions and maintain confidentiality.

Responsibilities

• Lead and supervise branch staff and scheduling.
• Direct daily branch sales and operations.
• Develop and execute sales and service programs.
• Review department production reports with staff.
• Oversee cash management, security, and ITM maintenance.
• Ensure compliance with security policy and regulations.

Skills

Attention to detail

Analytical skills

Self-motivated

Multi-tasking

Education

Two-year college degree

Certifications/ Licensing training

Credit union experience preferred

Tools

MS Office

General computer skills

Job description

Location

12611 Fuqua St, Houston, TX 77034

Primary Job Function

In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution, the Branch Manager is responsible for leading and motivating branch staff to achieve branch growth and overall strategic goals. This includes fostering a positive work environment, ensuring effective team collaboration, and implementing initiatives that align with TBCU's vision and mission. The Branch Manager plays a pivotal role in shaping the branch's success and enhancing its reputation within the financial industry.

Essential Duties and Responsibilities

• Manage and supervise employees in accordance with the organization’s policies and applicable laws. Responsibilities include hires, terminations, promotions, time off requests, scheduling, transfers, performance appraisals, conducting meetings, and training, approving time records, and development and coaching of staff.
• Direct and administer the daily sales and operations of the branch.
• Support and contribute to the development and execution of sales and service programs.
• Responsible for obtaining, maintaining and reviewing department production reports with staff.
• Oversee cash management and security control functions in the teller area.
• Supervise the maintenance and service of the ITM (Interactive Teller Machine).
• Ensure compliance with the TBCU Security Policy. Oversee proper completion of Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR).
• Ensure ongoing compliance with applicable laws and regulations for the branch office.
• Handle complex transactions and address sensitive member relation problems as needed.
• Conduct appropriate analysis to determine creditworthiness within established lending authority guidelines or submit loans to loan officers for approval.
• Process and close consumer and home equity loans.
• Maintain extensive knowledge of all credit union services and products to effectively respond to member inquiries.
• Achieve the Branch Scorecard goals.

Other Duties and Responsibilities

• Assist in preparing annual budget requests for the branch office.
• Assist with the branch’s marketing and business development plan.
• Play an active part in helping credit union teams function smoothly and efficiently.
• Stay alert to potential problems and propose changes to policies and programs.
• Back up all branch employees as needed.
• Perform other duties as assigned or needed.
• As an employee of a “Essential Business” (as defined by Texas’s Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations.
• Comply with all federal, state, and local regulations.

Required Knowledge

• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through and apprenticeship program
• Three years to five years of similar or related experience, credit union preferred
• Completion of required training courses
• Proficient in MS Office and computer skills

Required Abilities

• Attention to detail and strong organizational skills
• Analytical, problem resolution, and decision‑making skills
• Must be self‑motivated and a quick learner
• Must be able to multi task and work well in a fast‑paced environment
• Ability to work independently and accurately prioritize workload with minimal supervision
• Demonstrate all Texas Bay Core Values
• Demonstrate the ability to maintain confidentiality and exercise discretionMust be able to work in a deadline driven environment and analyze complex transactions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices.

Disclaimer

The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.