Branch Manager

Minnesota Bankers Association; Hopkins (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

A community-focused bank in Hopkins, MN, seeks a Branch Manager to lead daily operations, enhance customer relationships, and oversee sales efforts. The ideal candidate will have a Bachelor's degree or equivalent, at least five years in retail banking, and strong coaching abilities. Responsibilities include managing staff performance, training, and community involvement. If you are passionate about customer service and leadership, this role offers a chance to make a significant impact in your community.

Qualifications

• Proven ability to develop new business and manage retail sales teams.
• Ability to have or obtain an NMLS License.
• Strong knowledge of bank operation policies and procedures.

Responsibilities

• Oversee sales, customer experience, and daily operations of the branch.
• Build relationships with businesses and community leaders.
• Manage bank staff, directly providing coaching and evaluation.

Skills

Sales coaching skills

Consumer lending skills

Interpersonal skills

Communication skills

Customer service skills

Education

Bachelor's degree or equivalent

Banking experience (5 years preferred)

Job description

10901 Excelsior Blvd., Hopkins, MN 55343

Job Description

The Branch Manager will serve as Leader, Coach and provide the day‑to‑day leadership for the Plymouth branch. The Branch Manager will be responsible for managing the sales, customer experience and daily operations of the branch. Other responsibilities include actively participating in the implementation of the branch’s business plans, enhancing existing customer relationships, developing relationships with new customers, and leading successful outbound sales efforts.

RESPONSIBILITIES AND DUTIES

• Oversee activities of the business development for the branch meeting goals related to deposit and consumer loan growth, meet partner referral goals and work collaboratively with bank partners.
• Annually assess the market served by the branch, identifying obstacles and opportunities. This, along with similar evaluations from other locations, is the basis for the annual consumer business plan.
• Maintain high visibility and a positive image with existing and prospective customers. Build relationships with businesses and community leaders by actively participating in community activities and events, growing the visibility and name recognition in the market.
• Identify customers’ financial needs and provide appropriate solutions.
• Provide personal banking services to customers, which include selling deposit products, checking, savings and certificates of deposit. Also sell credit cards, convenience credit, installment loans, and home equity lines of credit.
• Make appropriate partner referrals for investment services and first and second real estate mortgages.
• As product manager for the branch, responsible for implementing sales campaign for assigned products utilizing the Marketing Department.
• Provide support to Business Department to open accounts when needed. This includes managing and building Business relationships.
• Train and support branch staff on various products, services and computer applications.
• Recruit, interview, select and train Universal Bankers and Tellers.
• Assist in providing adequate floor coverage during breaks and vacations, etc.
• Oversee the day‑to‑day operations of the bank including opening and closing of any of the locations as a situation may require, including Saturday coverage, as applicable.
• Manage bank staff including coaching, counseling, evaluating performance, and salary administration of all direct reports, as well as overseeing the responsibilities of each of the direct reports.
• Provide performance management counseling, as required.
• Support the individual development plans and career goals of bank staff.

ADDITIONAL DUTIES

• Responsible for overseeing the maintenance and security of the building and grounds of the branch.
• Make group sales presentations as assigned and assist in staffing bank displays at various trade shows or community events.
• Perform other duties as requested by the Senior Vice President/Retail Banking.

Preferred Qualifications

• Bachelor’s degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.
• Minimum of five years retail banking experience preferred
• Strong sales coaching skills
• Willingness to become involved with and participate in community events
• Ability to work well with business partners within the organization
• Strong consumer lending skills
• Strong knowledge of bank operation policies and procedures
• Proven ability to sell and cross‑sell bank products and services
• Proven ability to develop new business
• Proven ability to manage retail sales team to achieve threshold activity levels and performance goals
• Excellent supervisory, interpersonal, problem‑solving, communication, and customer service skills.
• Position requires ability to have or obtain an NMLS License.

About Us

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a role with us.

How to Apply

https://www.bankcib.com/careers