Branch Manager

Socket.dev; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Healthcare, dental, vision, life, STD,

HSA with company contributions

401K with company contributions

PTO and holidays

Education reimbursement

Employee Assistance Program

Job summary

WMCU is seeking a Branch Manager in Grand Rapids to oversee daily operations, guide a high‑performing team, and drive member satisfaction. You’ll lead service delivery, HR, training, and lending within a collaborative culture.

The role emphasizes growth, accountability, and adherence to ethical standards while achieving branch goals and maintaining regulatory compliance. Strong leadership and customer‑oriented mindset required.

Qualifications

• Management experience preferred but not required.
• Ability to meet sales targets and production goals.
• Familiarity with industry rules and regulations.
• Results driven and member focused.
• Leadership and human resources management skills.

Responsibilities

• Meet goals and metrics.
• Direct all operational aspects including member service, human resources, administration, and referral, loan, and other sales goals.
• Provide training, coaching, development, and motivation to branch team.
• Assist the branch's team with new accounts and lending.
• Identify areas for improvement and propose corrective actions.
• Address member and team member satisfaction issues promptly.
• Adhere to high ethical standards and comply with regulations.

Skills

Management experience

Sales targets

Regulations familiarity

Leadership

HR management

Education

BS in Business Administration or related field

Job description

Description

WMCU is looking for a motivated individual to join our team as Branch Manager in Grand Rapids. In this role, you will oversee all aspects of branch operations, including guiding and supporting team members to ensure efficient and effective daily operations. You will play a key role in fostering a positive, high-performance culture, driving member satisfaction, and optimizing overall branch performance. The ideal candidate will be an engaged, hands‑on leader with a strong commitment to the growth and success of the credit union, focused on implementing strategies that enhance productivity and achieve goals.

What We’re Looking For:

• Management experience preferred but not required.
• Ability to meet sales targets and production goals.
• Familiarity with industry’s rules and regulations.
• Results driven and member focused.
• Leadership and human resources management skills.
• BS in Business Administration or related field is a plus.

What You’ll Do:

• Meet goals and metrics.
• Direct all operational aspects including member service, human resources, administration, and referral, loan, and other sales goals.
• Bring out the best of branch’s team members by providing training, coaching, development, and motivation.
• Assist the branch's team with new accounts and lending.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Address member and team member satisfaction issues promptly.
• Adhere to high ethical standards and comply with all regulations/applicable laws.

Our Benefits:

• Competitive salary
• Free benefit package (healthcare, dental, vision insurance, life, STD & LTD)
• Health Savings Account plus company contributions
• 401K plus up to 9% company contributions
• Paid time off (10 holidays, PTO, birthday day & volunteer time)
• Education reimbursement
• Annual merit raisesEmployee Assistance Program

Your Future:

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life.

Who We Are:

WMCU is a not-for-profit financial cooperative that proudly serves members at 11 locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.

WMCU is an Equal Employment Opportunity (EEO) employer, ensuring fair and unbiased employment practices.