Branch Manager

Bbcnbank; Garden Grove (CA); On-site; USD 100,000 - 135,000; Full time

Job summary

Bank of Hope in Garden Grove, CA is seeking a Branch Manager to lead the branch team in delivering outstanding customer service, achieving sales goals, and ensuring operational excellence.

You will oversee sales, operations, compliance, and staff development, build strong customer relationships, and drive community engagement while maintaining regulatory standards.

Qualifications

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
• Active NMLS license may be required for select branches and mortgage loan goals.
• Seven years of banking experience with at least five years in a management role.
• Fluent English with strong leadership, organizational, and problem-solving abilities.
• Proficient in banking systems, digital tools, and standard office software.
• Korean language skills preferred.

Responsibilities

• Lead branch team to achieve sales goals and deliver exceptional service.
• Oversee daily branch operations, compliance, and risk management.
• Recruit, onboard, schedule, and develop staff.
• Build customer relationships and community engagement.
• Ensure regulatory compliance and audit readiness.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Mentoring

Sales strategy

Banking policies

Digital platforms

Korean language

Education

Bachelor's degree

NMLS active (for select branches)

Equivalent experience

Tools

Banking software

Banking systems

Office software

CRM systems

Mortgage platforms

Job description

The Branch Manager leads the branch team in delivering exceptional customer service, achieving sales goals, and ensuring operational excellence. This role oversees all branch activities, including sales, operations, compliance, and employee development. The Branch Manager is responsible for building strong customer relationships and driving the overall success of the branch.

Sales & Business Development:

• Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.
• For select branches, generate mortgage loan volume to support branch sales goals and overall business growth.
• Collaborate with team members to identify customer needs and recommend tailored financial solutions.
• Build relationships with customers and the local community to promote the bank’s products and services.
• Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility.
• Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
• Conduct regular team meetings to communicate branch objectives and align staff efforts.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Maintain staffing needs, including recruiting, scheduling, and performance management.
• Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
• Onboarding of all new employees along with the Operations Manager.

Customer Experience:

• Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.
• Promote a customer-focused culture by fostering strong relationships and addressing customer feedback.
• Educate customers on bank products, services, and digital tools to enhance their banking experience.

Operational Oversight:

• Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.
• Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.

Compliance & Risk Management:

• Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.
• Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.
• Maintain accurate records and documentation to support compliance and regulatory reporting requirements.

Job Qualifications/Requirements

Education/Credentials

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
• For select branches, the branch manager must hold an active NMLS and will have mortgage loan sales goals that contribute to business growth.

Prior Experience

• Required: Minimum seven years of experience in banking and five years of experience in a management position.

Skills

• English: Written and Verbal: Fluent
• Required: Strong leadership, organizational, and problem-solving skills.
• Required: Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
• Required: Proven ability to achieve sales goals and develop effective business strategies.
• Required: Comprehensive knowledge of banking policies, regulations, and operational procedures.
• Required: Proficiency with banking systems, digital platforms, and standard office software applications.
• Additional Languages: Korean preferred

The salary range for this full-time position is $100,000 - $135,000 + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.