Branch Manager

Bbcnbank; Suwanee (GA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Suwanee, GA is seeking a Branch Manager to lead the branch team in delivering exceptional customer service, meet sales goals, and oversee operations.

You will mentor staff, drive compliance, manage cash and risk, and strengthen community relationships while promoting banking products and digital tools.

The role requires seven years in banking with at least five in management, and a Bachelor’s degree or equivalent experience. Equal opportunity employer.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum seven years of banking experience and at least five in a management role.
• Fluent English; Korean language preferred.
• Strong leadership, communication, and interpersonal abilities.
• In-depth knowledge of banking policies, regulations, and operations.

Responsibilities

• Lead branch team to deliver exceptional customer service and achieve sales goals.
• Oversee daily branch operations, ensuring compliance and risk management.
• Develop and implement sales strategies; grow new business and retain accounts.
• Coach, mentor, and develop staff; conduct regular performance reviews.
• Foster community relationships and promote bank products and digital tools.

Skills

Leadership

Organizational skills

Problem-solving

Communication

Interpersonal skills

Sales strategy

Banking policies

Banking systems

Korean language

English fluency

Education

Bachelor’s degree in accounting, business administration, or related field

Tools

Banking software

Office software

Job description

The Branch Manager leads the branch team in delivering exceptional customer service, achieving sales goals, and ensuring operational excellence. This role oversees all branch activities, including sales, operations, compliance, and employee development. The Branch Manager is responsible for building strong customer relationships and driving the overall success of the branch.

Sales & Business Development:

• Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.
• Collaborate with team members to identify customer needs and recommend tailored financial solutions.
• Build relationships with customers and the local community to promote the bank’s products and services.
• Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility.
• Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
• Conduct regular team meetings to communicate branch objectives and align staff efforts.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Maintain staffing needs, including recruiting, scheduling, and performance management.
• Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
• Onboarding of all new employees along with the Operations Manager.

Customer Experience:

• Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.
• Promote a customer-focused culture by fostering strong relationships and addressing customer feedback.
• Educate customers on bank products, services, and digital tools to enhance their banking experience.

Operational Oversight:

• Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.
• Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.

Compliance & Risk Management:

• Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.
• Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.
• Maintain accurate records and documentation to support compliance and regulatory reporting requirements

Job Qualifications/Requirements

Education/Credentials

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.

Prior Experience

• Required: Minimum seven years of experience in banking and five years of experience in a management position.

Skills

• English: Written and Verbal: Fluent
• Required: Strong leadership, organizational, and problem-solving skills.
• Required: Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
• Required: Proven ability to achieve sales goals and develop effective business strategies.
• Required: Comprehensive knowledge of banking policies, regulations, and operational procedures.
• Required: Proficiency with banking systems, digital platforms, and standard office software applications.
• Additional Languages: Korean preferred

The salary range for this full-time position is $95,000 - $130,000 annually + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.