Branch Manager

Myfmbank; Gallatin (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Myfmbank is seeking a Branch Manager to lead daily branch operations, coach staff, and drive customer service and sales excellence. You will manage loans, deposits, and partner referrals while representing the bank in the local community.

Ideal candidates have 2–4 years of retail banking management experience, strong interpersonal and communication skills, and a track record of building client relationships. This full-time position requires on-site work in Gallatin, TN.

Qualifications

• Must possess strong leadership skills and ability to motivate a team.
• Effective time management and multi-tasking abilities.
• Exercises sound judgment.
• In-depth knowledge of bank products and procedures.
• Detail-oriented with strong organizational and communication skills.
• Advanced working knowledge of Microsoft Office products.
• Proficient keyboarding.

Responsibilities

• Coaches and supports branch team members to deliver exceptional customer service and sales.
• Manages day-to-day branch operations, loans, deposits and partner referrals.
• Directs activities with security and regulatory compliance.
• Recruits, trains, evaluates and develops staff.
• Represents the bank in local community organizations and events.
• Grows client base through consultative outside business development.
• Conducts regular staff meetings on communication, goals and policies.
• Solicits and facilitates consumer loan requests; coaches team in loan processes.
• Performs other duties as assigned.

Skills

Leadership

Time management

Judgment

Bank products knowledge

Detail-oriented

Organizational skills

Communication skills

Microsoft Office

Typing/Keyboarding

Education

High School Diploma

BS/BA or Associates in business or related field

Tools

Microsoft Office

Job description

The Branch Manager is responsible for the professional execution of all administrative, team leadership, customer service and sales-related activities within the branch environment. This includes providing direction, coaching, problem solving, guidance, motivation and monitoring to achieve cohesiveness within the branch staff and exceptional customer service. The branch manager will be involved within the community, drive business development, oversee operational excellence and be accountable for financial metrics. In addition to a strong background leading bank retail, the Branch Manager must also have excellent interpersonal and written and oral communication skills when interacting with all bank team members.

JOB DUTIES AND RESPONSIBILITIES

• Coaches and supports branch team members in achieving exceptional levels of customer service, goal achievement through needs-driven conversations, personal career growth and operational excellence
• Manages all aspects of the day-to-day activities of the branch to ensure proper functioning of bank operations, customer service and sales, including loans, deposits and partner referrals.
• Directs branch activities, established security measures, compliant with policies and procedures and applicable laws and regulations
• Recruits, trains, conducts performance evaluations and provides guidance, motivation and development of team members
• Represents the bank through involvement in local community organizations and events
• Responsible for growing existing and develop new client base within the market through a consultative approach and outside business development efforts.
• Conducts consistent individual and staff meetings regarding communication excellence, goal progress, time management, operational policy/procedures, security, business partner collaboration and other regular business.
• Solicit and facilitate consumer loan requests; maintain knowledge of loan policies and procedures; coach and assist team in selling and facilitation of consumer loan requests
• Performs other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

• Must possess strong leadership skills; able to motivate and lead team
• Effective time management with ability to multi-task, balance administrative functions and meet service level expectation
• Exercises sound judgment
• In-depth knowledge of bank products and services as well as policies and procedures
• Detail-oriented with exceptional organizational and communication skills
• Advanced working knowledge of Microsoft office products and applications
• Proficient keyboarding and computer skills

MINIMUM EDUCATION:

• High School Diploma
• BS/BA or Associates degree in business or related field of study preferred but not required

MINIMUM EXPERIENCE:

• Two to four years retail banking management experience