Branch Manager

American Pest; Columbia (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Take-home company vehicle

Paid time off

Eight paid holidays

Health insurance

Dental and vision

401(k) Savings Plan

Life insurance

Job summary

American Pest, a long‑standing leader in pest control based in Columbia, MD, seeks a Branch Manager to guide operations, coach a high‑performing team, and drive profitability while delivering exceptional customer experiences.

You will own regional P&L, lead strategic initiatives, interview and hire, and partner with leadership to shape growth across the Mid‑Atlantic region.

Qualifications

• Minimum 3 years in pest control industry.
• At least 1 year of supervisory experience.
• Strong customer service and de-escalation skills.
• Proven ability to lead a team and manage P&L.
• Sales leadership with revenue growth experience.
• Excellent written and verbal communication.

Responsibilities

• Lead branch success and own region P&L performance.
• Coach managers and technicians and interview candidates.
• Shape business strategy and drive continuous improvement.
• Ensure outstanding customer service and pest management solutions.
• Collaborate with Leadership Team to guide branch growth.

Skills

Leadership

Supervisory experience

Customer service

P&L management

Sales leadership

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

For over 101 years, American Pest has been a leader in the pest control industry by constantly innovating and challenging ourselves to rise to any occasion. Our core values, Trust - Integrity - Quality, embody the service we strive to provide to our customers and the support we give to our team members. Throughout the last century, American Pest has solved some of the trickiest pest issues, serviced locations very few people have access to, and developed strategies that have been adopted throughout the industry.

As a Branch Manager with American Pest, you'll be a leader who is responsible for much more than hitting numbers. You're responsible for building a culture, developing people, creating an outstanding customer experience, and ensuring your branch operates safely, efficiently, and profitably.

You'll spend your time coaching employees, making operational decisions, helping solve customer issues, reviewing performance, supporting growth, and working with your team to continually improve. It's a role for someone who enjoys variety, thrives on responsibility and accountability, and takes pride in seeing a team succeed because of the environment they've created.

If you're a leader who wants the opportunity to build a high-performing team while growing your own career, this could be the next step you're looking for.

What You'll Do...

As a Branch Manager at American Pest, you'll lead every aspect of your branch's success. You'll own your region's Profit & Loss (P&L) performance while building, developing, and coaching a team committed to delivering outstanding customer service and exceptional pest management solutions. No two days are exactly alike. You might spend your morning reviewing branch performance, coaching a manager or technician, and interviewing potential new hires before meeting with a high-profile customer, solving an operational challenge, and planning for your branch's future growth in the afternoon. As a member of our Leadership Team, you'll help shape business strategy, drive continuous improvement, and play a direct role in our mission to remain the preferred pest control provider throughout the Mid-Atlantic.

What You'll Get...

We want to help our employees build not just a job, but a lasting career. At American Pest, you'll have access to a comprehensive benefits package designed to support your health, financial security, and work/life balance.

Work/Life Balance

• Stability: Year-round employment with opportunities for growth
• Training & Development: We want our leaders to gain knowledge and sharpen skills
• Opportunity: Career advancement opportunities with a wide network
• A take-home company vehicle for field positions
• Paid time off and eight paid holidays
• Opportunities for advancement

Health and Well-being

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security

• Competitive compensation with bonus potentail
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Who You Are...

So, what does it take to be a successful Branch Manager with American Pest? For starters, you'll have a minimum of 3 years in the pest control industry. You'll also have...

• At least 1 year of supervisory experience
• Firm understanding of customer service and de-escalation
• Ability to hold team accountable - daily check-ins, goal setting, performance management, etc.
• Sales Leadership ability with a history of revenue generation and growthExceptional Operational leadership skills
• Experience successfully managing a P&L statement preferred
• The proven ability to inspire and motivate a team
• Experience with interviewing and hiring with an eye for selection & retention
• Outstanding leadership and people development skills with a focus on training
• Exemplary oral and written communication skills
• Ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position self to conduct service under/around furniture, equipment, and tight spaces
• Ability to safely move items and equipment weighing up to 50 pounds
• Ability to work outdoors in all regular seasonal weather conditions
• Technical proficiency with computers, smart phones, etc.
• Advanced proficiency with the Microsoft Office Suite
• A valid driver's license with an acceptable driving record
• The ability to read, write, speak, and comprehend English
• Exceptional attention to detail
• Legal eligibility to work in the U.S.
• Availability to work non-standard business hours including weekends and holidays
• High school degree or equivalent

Who We Are...

Founded in 1925, American Pest has built its reputation on consistency, professionalism, and doing right by our customers and employees for over a century. Based in Columbia, MD, we've grown steadily over time and now employ more than 450 people across the region. Our success isn't driven by shortcuts or quick wins, but by dependable people who take pride in their work and show up every day committed to doing things the right way.

American Pest is part of Anticimex, a global pest control organization focused on modern, responsible pest management. Together, we value long‑term thinking, ethical practices, and continuous improvement. Our culture emphasizes teamwork, accountability, and reliability - and we invest in people who want to build a lasting career with a company that plans to be here for the long haul.

Our Hiring Process...

1. Application submission
2. Short phone interview
3. Schedule an interview and complete our full application
4. Interview in person at one of our many office locations
5. Emailed offer letter, which is contingent on step 6, tentative start date set
6. Criminal background check/drug screening/reference check
7. Official start date confirmed
8. Welcome!

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace