Branch Manager

ccsbts; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

CCS Facility Services in Austin, TX is seeking a Branch Manager to lead and optimize our facility management operations. You will work closely with senior leadership, ensure compliance, and drive exceptional client and employee experiences in a demanding 24/7 environment.

You will mentor a high-performing account management team, oversee payroll and billing, monitor financial performance, and collaborate with business development to expand market presence.

Qualifications

• Bilingual (English, Spanish) required.
• Proven experience in a leadership role within facility management or related service industry.
• Demonstrated experience in budget management.
• Influential and people-focused leader with a commitment to employee development.

Responsibilities

• Collaborate with senior leadership to develop and implement strategic plans.
• Ensure compliance with industry standards, regulatory requirements, and best practices.
• Oversee and optimize service delivery to meet or exceed customer expectations in a 24/7 environment.
• Regularly engage with clients to understand their needs, address concerns, and foster strong client relations.
• Lead, mentor, and develop a high-performing account management team to deliver outstanding results.
• Oversee branch functions including payroll and billing.
• Monitor and analyze financial performance, making strategic recommendations for improvement.
• Ensure compliance with all relevant labor regulations and industry standards.
• Collaborate with the business development team to expand market presence.
• Foster positive relationships with vendors, suppliers, and other partners.

Skills

Leadership

Budget management

Client relations

People development

Job description

About CCS

CCS Facility Services is one of the largest building service contractors in the United States, providing expert janitorial and facility engineering services to thousands of commercial businesses with a deep bench of experienced cleaning and engineering professionals. Guided by a Service Heart we are a company Built to Serve with a passion to exceed our customer's expectations.

Acerca de CCS

CCS Facility Services es uno de los proveedores de servicios para edificios más grandes de los Estados Unidos, que brinda servicios de limpieza e ingeniería de instalaciones y edificios a miles de empresas comerciales con un amplio grupo de profesionales experimentados en limpieza e ingeniería. Guiados por un Corazón de Servicio, somos una empresa dedicada a Servir con pasión para superar las expectativas de nuestros clientes.

Job Details

As the Branch Manager at CCS Facility Services, you will play a pivotal role in overseeing and enhancing the efficiency of our facility management operations. Collaborating closely with the senior management team, you will proactively communicate and ensure compliance with all reporting and operational requirements. Your primary focus will be on driving exceptional internal and external customer experiences and fostering the development of our people.

Essential Duties and Responsibilities

• Collaborate with senior leadership to develop and implement strategic plans.
• Ensure compliance with industry standards, regulatory requirements, and best practices.
• Oversee and optimize service delivery to meet or exceed customer expectations in a 24/7 environment.
• Regularly engage with clients to understand their needs, address concerns, and foster strong client relations.
• Lead, mentor, and develop a high-performing account management team to deliver outstanding results.
• Oversee branch functions including payroll and billing.
• Monitor and analyze financial performance, making strategic recommendations for improvement.
• Ensure compliance with all relevant labor regulations and industry standards.
• Collaborate with the business development team to expand market presence.
• Foster positive relationships with vendors, suppliers, and other partners.

Qualifications/Competencies

• Bilingual (English, Spanish) required.
• Proven experience in a leadership role within facility management or related service industry.
• Demonstrated experience in budget management.
• Influential and people-focused leader with a commitment to employee development.

Closing

CCS Facility Services business foundation is our people. We recognize, invest, and promote from within. Unified by our core values, you will discover a sense of community of amazing colleagues who are passionate and guided by a Service Heart to provide the best employee and customer experience.