Branch Manager

Baldwin Supply Company; Appleton (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) program

Paid Holidays

Paid Vacation Days

Short Term Disability

Long Term Disability

Life Insurance

Employee Assistance Programs

Job summary

Baldwin Supply Company is seeking a Branch Manager in Appleton, WI to lead day-to-day operations across customer service, inventory, warehouse, and deliveries while driving profitable branch performance.

You will build a high-performing team, partner with Sales and Customer Service, and balance priorities in a fast-paced environment to deliver exceptional customer experiences.

Qualifications

• Minimum 5 years management in distribution, logistics, manufacturing, or warehouse operations.
• Proven ability to engage with and lead a team.
• Valid Driver's License and willingness to work extended hours.

Responsibilities

• Lead branch operations across production, fabrication, shipping, and customer service.
• Drive sales growth and maintain high customer satisfaction.
• Champion cost reduction and continuous improvement initiatives.
• Ensure safety, audits, and regulatory compliance.

Skills

Leadership

Team management

Customer service

Communication skills

Process improvement

Microsoft Office

Driver's License

Safety compliance

Education

High School Diploma

Bachelor's degree preferred

5+ years distribution/warehouse management

Tools

P21

Job description

Description

About Baldwin Supply:

Baldwin Supply Company has worked alongside American manufacturing since 1920, offering the stability of a century-old company with a modern, problem‑solving mindset. Our team supports a wide range of industries, from food and agriculture to packaging, mining, and infrastructure, so no two days look the same. We’re known for our strong culture, long‑tenured employees, and competitive benefits. At Baldwin, you’ll do meaningful work, build lasting relationships, and be part of a company built to last.

Job Summary:

The Branch Manager provides tactical and strategic leadership to drive profitable branch performance. This role leads day-to‑day operations across customer service, inventory, warehouse/production workflows, deliveries, and financial controls while ensuring compliance with safety and audit requirements. The Branch Manager builds and develops a high‑performing team, champions continuous improvement, partners with Sales and Customer Service to improve customer satisfaction, and uses sound judgment to balance priorities in a fast‑paced environment.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workload of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Job Responsibilities:

• Instill and drive Employee Engagement and company's Mission, Vision and Values through operations
• Responsible for planning/scheduling, directing, and coordinating the branch operations for a Production, Fabrication and Shipping department.
• Plan, organize, and prioritize daily, weekly, and monthly objectives based on business need, product introduction, equipment efficiency and materials.
• Ensures labor cost, equipment efficiency and material are optimized.
• Meet sales goals and growing sales
• Champion, lead and execute cost reduction/continuous improvement initiatives.
• Respond to customer inquiries, placement of orders for standard products and services, request for prices and quotations, and handle customer credits and complaints.
• Coordinate activities with internal departments, vendors and common carriers.
• Responsible for ensuring completion of Job Hazard Analysis, Near Miss Hazard and Behavioral Observations reports accurately and timely.
• Access, update and maintain detail records of accounts
• Champion Safety and ensure achievement of the branch.
• Manage, direct and supervise.
• Ensure customer satisfaction (including material specs, delivery dates) are achieved on time, at the highest level of quality.
• Work closely with Sales and Customer Service to proactively address any specification or on‑time and full delivery issues.
• With guidance, provide technical and product assistance to customers in order to generate new and repeat sales.
• Develop and maintain business relationships with current and potential new customers
• Manage sales territory
• Develop new opportunities with existing customers
• Responsible for developing action plan for revenue growth
• Travel required

Requirements

Qualifications

Education and Experience:

• Graduation from High School. Preferred Bachelor's degree; a minimum of 5‑years of management experience in distribution, logistics, manufacturing, or warehouse operations and/or 3 years of experience in conveyor belting industry or Industrial sales preferred
• Demonstrated ability to effectively engage with and lead a team
• Effective selling strategies and techniques
• Knowledge of DOT rules and regulations
• Experience of logistics (carriers, shipping policies & procedures)
• Deliver superior customer service
• Proven ability to foster and create a collaborative team‑oriented work environment
• Proven communication and writing skills, and be proficient in Microsoft Office
• Must possess a valid Driver License
• Available to work extended weekday hours, if needed
• A minimum of 2 years of Bearing & PT, Automation, Conveying, or other Industrial Component knowledge & Distribution/Operations management.

Required Skills/Abilities:

• Possesses a strong work ethic and a high standard of integrity.
• Possesses excellent interpersonal skills, sound business judgment and the capacity for continued growth and contributions to the Company.
• Creates and nurtures a positive team environment, inspiring all employees to do their best work to achieve the highest levels of customer satisfaction and employee satisfaction.
• Able to build and maintain quality relationships with employees, customers and vendors.
• Able to interpret financial report data to determine success/failure of plans and to take appropriate action to adjust business plans ensuring success.
• Effective negotiating skills
• Accuracy & attention to details
• Understand product numbers & alpha/numeric codes
• Able to learn and operate applicable distribution software system (P21) used for business operations.
• Basic knowledge of MS Office Suite
• Professional demeanor and Ethical standards
• Able to read, write, speak and understand

Physical Requirements / Work Conditions:

• Standing/Walking: Frequently stands and walks throughout the production, fabrication, and shipping areas to monitor operations, conduct safety walkthroughs, and assist staff.
• Lifting/Carrying: Occasionally lifts, pushes, pulls, or carries materials, inventory, or equipment weighing up to 50 pounds.
• Bending/Stooping: Regularly bends, stoops, kneels, crouches, or crawls to inspect machinery, inventory levels, or safety conditions.
• Dexterity/Manual Manipulation: Requires fine finger dexterity to operate computers, tablets, and handheld inventory scanners; requires manual dexterity to handle tools, materials, and safety equipment.
• Vision/Hearing: Must possess close, distance, and peripheral vision to monitor safety, read reports, and inspect product quality. Must be able to hear and communicate effectively in a high‑noise warehouse/production environment.
• Climbing: Occasionally climbs stairs or ladders to access upper storage racks, mezzanines, or machinery.
• Endurance: Ability to maintain mental focus and physical activity over extended hours, including early mornings, evenings, or weekends as needed.

Baldwin Supply Benefits, Culture and Work Environment

At Baldwin Supply, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.

Fulltime Employees are provided:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid Holidays
• Paid Vacation Days
• Short Term Disability
• Long Term Disability
• Life Insurance
• Employee Assistance Programs

Affirmative Action / EEO Statement

Baldwin Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.