Branch Manager

Regional Management Corp; Alexandria (LA); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

Monthly bonus

Promotion opportunities

Medical, dental, vision benefits

401(k) plan

Job summary

Regional Management Corp. is seeking a Branch Manager to lead the branch team, drive profitability, and manage the loan portfolio. The role focuses on coaching staff, building customer relationships, and ensuring operational excellence.

You will oversee loan approvals, collections, and daily cash handling while promoting a culture of exceptional service and integrity. A strong emphasis is placed on teamwork and community partnerships to support growth and customer success.

Qualifications

• High School Diploma or Equivalent is required.
• 2 years of management experience or completion of the Management Trainee program is required.
• Strong customer service skills and ability to lead a team are essential.

Responsibilities

• Lead and inspire branch team to maximize performance and profitability.
• Manage branch P&L and drive loan growth while maintaining compliance.
• Develop and maintain partnerships with local retailers and customers.
• Oversee daily operations including loan approvals, documentation, and collections.
• Ensure exceptional service and effective communication with staff and customers.

Skills

Management experience

Leadership

Customer service orientation

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!## Job PurposeThe Branch Manager is responsible for the overall performance of the branch. Managers will be focused on leading team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners. The Branch Manager will perform in accordance with RMC’s Mission, Vision and Shared Values.**Why work at Regional?*** Regional offers **competitive pay!**We do our best to show that we value our team members!* You are eligible for a **monthly bonus**. Who doesn’t love a nice cash reward for their hard work?* You will have **promotion opportunities**. We love to train our Assistant Managers into future Branch Managers!* All full-time team members have access to our**medical, dental, vision and 401(k) benefits**!* Pays an average of $72,000, this amount can vary based on your location and cost of living adjustments!## Duties and Responsibilities* Manages and inspires team members to perform to their full potential, thus driving branch profitability.* Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines and District Supervisor oversight.* Subject matter expert on our personal loan product offerings in order to present loan solutions to current and potential customers that help them achieve their financial goals.* Creates and maintains branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers.* Establish and build customer relationships through delivering exceptional service.* Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency by training employees and adjusting errors.* Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business.* Works with Recruiting and District Supervisors to address branch staffing needs.* Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains business partners in company policies and procedures.* Oversees the following duties including but not limited to:* Approves and closes loans, as necessary.* Works with past-due customers by developing a plan for resolution.* Delegates all collection activity on a daily basis and follows up to ensure completion.* Process insurance claims for customers. Maintains proper insurance claims records and reports.* Telephones and sends collection material to past-due customers, as needed.* Accepts and posts payments.* Processes and reviews loan documentation.* Answers telephone, as needed.* Completes month-end reporting.* Approves branch expenses.* Signs checks for branch expenses, loans and money remittances.* Approves all supply requisitions.* Verifies cash by balancing cash drawers and maintaining cash count record.* Other duties as assigned by leadership.## Minimum Qualifications* High School Diploma or Equivalent* 2 years of management experience or completion of required Management Trainee program.* Valid Driver’s License and access to a dependable automobile with liability insurance coverage.* Must pass drug screen, criminal and credit background checks.## ## Preferred Qualifications* 1+ years of Consumer Finance experience.* College degree a plus.* Willingness to relocate for career advancement.## Critical Competencies* Demonstrated passion for customer service.* Excellent written and verbal communication skills.* Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.* Thrives in a pay for performance atmosphere.* Proven ability to multi-task.* High degree of integrity.* Confidence.* Sales mentality.* Adaptable to an ever changing environment.* Desire for career advancement.* Problem solving skills.* Empowers others.* Emotional Intelligence.* • Conflict Management skills.## Working ConditionsThis position works in an office providing consumer loan products in person and over the phone. This position will occasionally require driving in his/her personal vehicle. The Branch Manager typically works more than 40+ hours each week; Monday through Friday with some Saturdays and overtime required. This position is considered exempt for purposes of federal wage-hour law, which means that it is not eligible for overtime pay.