Branch Manager

Nusenda Credit Union; Albuquerque (NM); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health and wellness options

401(k) matching contributions

Tuition assistance

Professional development

Job summary

Nusenda Credit Union is seeking a Branch Manager to lead a team at our Albuquerque area locations. This full-time role focuses on directing operations, delivering exceptional member service, and acting as a trusted financial adviser to members, with a consultative approach to educating and fulfilling their financial needs.

Responsibilities include overseeing teller operations, driving service excellence, coaching staff, and ensuring compliance with laws and internal policies while advancing the

Qualifications

• Three to five years of related branch-management experience.
• Bachelor's Degree in Business Administration or related field.
• Knowledge of branch operations including teller functions, consumer lending, sales and service techniques.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Oversee branch operations including Teller and Financial Platform to meet member needs.
• Develop methods to support department and organizational initiatives to deliver exceptional member service and needs-based sales culture.
• Act as a trusted financial advisor to existing and potential members using a consultative approach to educate and fulfill financial needs.
• Lead team through daily monitoring, coaching, and development to ensure a professional and friendly resource for member questions and issues while building trust.
• Evaluate branch activities to ensure compliance with laws and internal policies; propose changes to management.

Skills

Branch operations

Sales techniques

Communication skills

Organizational skills

Problem solving

Education

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

We are currently looking for Branch Managers at various locations to join our Credit Union. We are searching for candidates who can work Full-Time 40 hours per week with open availability and flexibility. As a Branch Manager at Nusenda, you will be responsible for managing and directing all staff and operations, ensuring the branch meets organizational, operational, and service expectations. You serve as a trusted financial advisor to existing and potential members by using a consultative approach to evaluate, educate, and fulfill members’ financial needs. You will also be responsible for leading team members through daily monitoring, coaching, and development to ensure the team is a professional and friendly resource for member questions/issues while building trust through everyday interactions.

What You'll Do

• Oversee branch operations to include the Teller and Financial Platform ensuring all member needs are met in accordance to department expectations.
• Develop methods to supports department and organizational initiatives to ensure the delivery of exceptional member service and needs based sales culture.
• Act as a trusted financial advisor to existing and potential members by using a consultative approach to evaluate, educate, and fulfill members’ financial needs.
• Lead team members through daily monitoring, coaching, and development to ensure the team is a professional and friendly resource for member questions/issues, while building trust through everyday interactions.
• Evaluate all branch activities to ensure compliance with law and regulations, established credit union policies, procedures, and objectives. Recommends changes to manager.

What You'll Need

• Three to five years of similar or related experience.
• Bachelor's Degree in Business Administration or related field.

Key Skills And Experience

• Knowledge of branch operations including all teller functions, consumer lending, sales, and service techniques.
• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution.
• Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization.
• Development, performance management, training, and employee counseling skills are essential.
• Excellent organizational and attention to detail skills.
• Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner.
• Ability to adapt quickly to change and proactively communicate.
• Experienced in Microsoft Office programs to include Excel, Word, Outlook and all internal systems as affiliated with the department.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.