Branch Leader: Growth, People & Customer Experience

PNC; Denver (CO); In loco; USD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

PNC is seeking a Branch Manager based in Denver, CO, to lead a high-performing team in an in-office setting. The role focuses on driving branch performance, revenue growth, and an exceptional customer experience across omni-channel banking.

Responsibilities include coaching staff, managing risk and compliance, and developing partnerships within the community to expand share-of-wallet and customer loyalty. This position emphasizes leadership, talent development, and delivering PNC's values in

Competenze

• Experience in branch banking leadership and team development.
• Strong focus on customer experience and loyalty.
• Ability to manage risk and ensure regulatory compliance.
• Sales management and business development expertise.

Mansioni

• Manage priorities through planning and execution to drive branch performance.
• Lead branded sales processes to achieve targets and grow revenue.
• Grow branch revenue via consumer and business customer acquisition and wallet share.
• Coach to consultative selling and improve client financial well-being.
• Lead omni-channel customer experience and seamless service delivery.

Conoscenze

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Descrizione del lavoro

PNC is seeking a Branch Manager based in Denver, CO, to lead a high-performing team in an in-office setting. The role focuses on driving branch performance, revenue growth, and an exceptional customer experience across omni-channel banking.

Responsibilities include coaching staff, managing risk and compliance, and developing partnerships within the community to expand share-of-wallet and customer loyalty. This position emphasizes leadership, talent development, and delivering PNC's values in