Branch Leader: Elevate Member Experience & Growth

Msgcu; Canton Charter Township (MI); On-site; USD 73,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Vacation time

Retirement plan contributions

401(k) matching

Paid holidays

PTO

Job summary

MSGCU in Michigan is seeking a Branch Manager to lead a busy branch with a focus on delivering exceptional member experiences. You will manage sales, services, and operations while driving growth and ensuring regulatory compliance.

The role requires leadership experience, a relevant bachelor's degree, and a track record of supervising teams to achieve objectives. MSGCU offers strong benefits and career development opportunities.

Qualifications

• Bachelor's degree in Business Administration, Finance or related field preferred.
• 4 years of related, progressively more responsible retail banking experience; and
• 2 years of leadership experience required; or
• Successful completion of MSGCU’s Branch Manager Trainee Program.

Responsibilities

• Leads and manages assigned branch for sales and operations to ensure the financial objectives, strategic goals and institutional growth are met in accordance with MSGCU’s policies and state and federal government regulations, and in alignment with our desired member experience.
• Focuses on providing high quality service to all members through a consistent approach to delivering the member experience that includes sales, services, member satisfaction, operational, and people management to build strong member relationships and deliver member-centric solutions.
• Makes good and timely decisions using sound rationale, available data, and relevant factors to ensure the overall effectiveness of the branch.
• Oversees the efficiency and performance of the branch budget, security, and adherence to policies to maintain high standards of operational efficiency and performance.
• Directs work for branch team by providing clear direction and ensuring work is aligned with organizational objectives and the desired member experience.
• Holds self and others accountable to meet commitments through regular sales meetings, coaching, and observations.
• Develops and implements strategies to meet targets through development of an annual branch sales plan.
• Collaborates effectively with team members and other stakeholders across the organization to improve relationships and deliver high quality member service.
• Develops talent by coaching others to build skills and creates effective teams.

Skills

Leadership

Customer service

Sales

Education

Bachelor's degree in Business Administration/Finance or related field

2 years of leadership experience

4 years of related retail banking experience

Branch Manager Trainee Program

Job description

MSGCU in Michigan is seeking a Branch Manager to lead a busy branch with a focus on delivering exceptional member experiences. You will manage sales, services, and operations while driving growth and ensuring regulatory compliance.

The role requires leadership experience, a relevant bachelor's degree, and a track record of supervising teams to achieve objectives. MSGCU offers strong benefits and career development opportunities.