Branch Leader: Drive Growth & Customer Experience

Community Financial System, Inc.; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Community Financial System, Inc. in Buffalo, NY seeks a Branch Supervisor to lead daily branch operations, guide staff, and ensure exceptional customer service. You will work with the Branch or District Manager to meet branch goals, oversee service quality, and maintain compliance.

This role emphasizes coaching, staff development, and solid cash handling, with responsibilities including coordinating training, opening accounts, processing transactions, and ensuring security.

Responsibilities

• Directly supervise the branch office and perform or delegate a variety of duties including oversight of branch service operations to include approval of transactional overrides; branch general ledger accounts; vault and drawer audits; approval of overdrafts; control of negotiable supplies; cash management, ordering and shipments; ATM balancing and maintenance; ensuring proper branch security measures are in place; preparation of regulatory, internal and operational reports; participation with audits of key branch functions
• Works with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled
• Solicits new business from current and prospective customers; maintains ongoing business relationships with customers to optimize additional cross-selling opportunities
• Monitors individual sales and customer service performance against goals and discusses performance with manager on a frequent basis
• Maintains thorough knowledge of features and benefits of all consumer products and services to ascertain customer needs and to fill those needs
• Monitors the progress of staff members and assists them with questions or problems, conducting regular staff meetings to keep all informed
• Opens and maintains deposit accounts in accordance with bank procedures
• May make loans to customers with oversight as appropriate
• Directly supervises assigned personnel as follows:
• Assists in the selection of new personnel
• Coordinates orientation and training of new personnel
• Reviews employee performance throughout the introductory period and on a regular basis thereafter
• Manages and maximizes performance levels of staff members through regular feedback; takes appropriate actions for performance improvement
• Organizes, schedules, and distributes work among staff
• Keeps personnel informed of pertinent policies and procedures and creates an atmosphere in which upward communication from staff is encouraged, conducting regular staff meetings to enhance employee engagement and desired level of customer service
• Administers personnel policies and procedures
• Maintain proficient knowledge of, and demonstrate ongoing compliance wit

Job description

Community Financial System, Inc. in Buffalo, NY seeks a Branch Supervisor to lead daily branch operations, guide staff, and ensure exceptional customer service. You will work with the Branch or District Manager to meet branch goals, oversee service quality, and maintain compliance.

This role emphasizes coaching, staff development, and solid cash handling, with responsibilities including coordinating training, opening accounts, processing transactions, and ensuring security.