Branch Leader: Customer Experience & Growth

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in San Antonio seeks a Branch Manager to lead a busy banking team, delivering exceptional client service while driving growth in deposits and investments. You will coach staff, maintain a welcoming branch culture, and collaborate with specialists to meet client needs with strong risk controls.

You will work weekends/evenings, complete the Branch Manager Training Program, and comply with Dodd-Frank/NMLS requirements for loan originator roles.

Qualifications

• 2+ years of management experience in retail banking or equivalent Chase leadership role.
• High school diploma or GED required; college degree preferred.
• Willingness to work branch hours including weekends and evenings.

Responsibilities

• Lead and manage all branch operations, deposits, investments, and people development.
• Coach the team to deliver exceptional client experiences and meet branch goals.
• Uphold risk and control standards, policies, and procedures.
• Engage with local businesses and the community to grow presence.
• Utilize technology to enhance client service and branch efficiency.

Skills

Leadership

Coaching

Multitasking

Decision making

Risk management

Communication

Technology awareness

Customer service focus

Education

High school diploma or GED

College degree preferred

Tools

NMLS compliance knowledge

Job description

JPMorgan Chase & Co. in San Antonio seeks a Branch Manager to lead a busy banking team, delivering exceptional client service while driving growth in deposits and investments. You will coach staff, maintain a welcoming branch culture, and collaborate with specialists to meet client needs with strong risk controls.

You will work weekends/evenings, complete the Branch Manager Training Program, and comply with Dodd-Frank/NMLS requirements for loan originator roles.