Store Manager

Industrial Metal Supply Co.; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation & Sick Leave

Medical benefits

Retirement plans

401k with company match

Tuition reimbursement

Job summary

Industrial Metal Supply Co. in Tucson, AZ, seeks an experienced Store Operations Manager to oversee daily store activities and ensure top-tier customer service.

You will work with HR to train staff, manage inventory, pricing, and merchandising, and drive sales targets while maintaining safety standards and store upkeep. This role requires leadership, organization, and a proven track record in retail operations.

Responsibilities

• Exceed customers’ expectations and ensure complete satisfaction.
• Develop an entrepreneurial store mindset and create manager specials to drive sales.
• Assist HR in hiring, training, and developing store employees.
• Mentor and evaluate employee performance, set goals, and provide coaching.
• Maintain inventory accuracy and coordinate with Purchasing to resolve discrepancies.
• Lead pricing, merchandising, and store presentations to maximize sales and customer impact.
• Ensure store safety protocols are followed and maintain a safe working environment.
• Oversee scheduling, budgeting, and adherence to operating procedures.

Job description

Industrial Metal Supply, founded in 1948, is a leading metals distributor with seven locations serving California and Arizona. We are entering an exciting new growth phase as we strive to further expand our brand awareness while enhancing our customer experience. IMS is committed to safety, quality, reliability, and operational excellence across all areas of the business.

POSITION OVERVIEW:

Responsible for overseeing the daily operations of an IMS store. Ensures that the highest quality standards and exceptional customer service are maintained and provided at all times. Collaborates with the Manager of Store Operations and Human Resources to train store employees and managers of store operations. Contributes to the maintenance of Company property, the cleanliness and organization of stores, and the products sold within. Performs related work as required.

RESPONSIBILITIES:

• Makes every effort to exceed customers’ expectations, ensuring customers’ complete satisfaction.
• Develops and maintains an entrepreneurial spirit throughout the store and creates manager specials, etc.
• Assist the Human Resources Department in hiring, training, and developing store employees.
• Effectively manages the employee development process through mentoring, setting goals and expectations, coaching and counseling as required, and performing employee appraisals and evaluations.
• Develops and monitors individual employee training plans to continually increase knowledge and experience.
• Administers employee staffing schedule. Recommends routine and seasonal hours of operations.
• Assists with the upkeep and preservation of Company assets, including buildings, all equipment, and employee amenities, to include adherence to preventive maintenance guidelines and quality requirements for measuring devices, tools, equipment, and safety.
• Effectively manages store inventory and product inventory accuracy and reports findings to purchasing for resolution.
• Displays and markets retail items in a manner that promotes the customer’s attention and interest in Company products, to encourage and improve sales.
• Keeps store products well organized, clearly identified and properly priced.
• Surveys customers to identify potential new products before communicating these ideas to Purchasing, the Manager of Store Operations and the General Manager.
• Manages the store ordering process, including responding to inquiries, providing quotations, order fulfillment and related tasks.
• Motivates and coaches store employees to create a positive, upbeat atmosphere with the goal of improving the customer experience.
• Manages the store to meet budget requirements.
• Sets goals and sales targets for individual salespeople.
• Targets profitability through daily and monthly reviews
• Establishes and maintains criteria for competitively pricing Company goods and services to specific markets.
• Administers cash, daily balance sheets, cash register records, and bank deposits.
• Manages the store safety program, with the well-being of customers and employees in mind.
• Coaches employees on safety protocol, opportunities and any customer or employee accident reporting process.
• Prioritizes the store workflow with respect to receiving goods and services directly or through company transfers, stocking of and store items, pulling orders, processing orders, and the delivery of orders.
• Drives on company business.
• Maintains customer feedback ratings over the minimum required of 4.7.
• Work at least one Saturday per month.
• Performs other duties as required.

LIFE AT IMS

The Company strongly believes that the more diverse our team, the better our work will be. We are committed to equal opportunity employment and celebrate inclusion in all circumstances. As an employee, you can expect:

• A supportive, inclusive atmosphere on a team that values your contributions.
• An attractive and competitive compensation package.
• Opportunities for growth and development via work experience and offerings from our HR/People Resources team and Learning and Development program.
• Frequent in-office events, lunch and learns, volunteer opportunities, and more.
• A generous and well-rounded benefits program featuring Vacation, Sick Leave, comprehensive medical benefits, retirement plans, tuition reimbursement, 401k with company match, and much more.

The Company believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.

Compensation Disclaimer:

The salary range listed for this position reflects the potential earning range for the role. Starting compensation is determined based on a variety of factors, including relevant experience, skills, qualifications, education, and internal equity. Not all candidates will be hired at the top of the posted salary range.