Branch General Manager

Mission Linen Supply; Newark (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Mission Linen Supply in California seeks a Branch General Manager to lead the branch operations, mentor RSSRs and route sales staff, and drive sales while maintaining top customer service and profitability.

You will manage KPIs, coordinate with sales, and ensure safety and fleet maintenance. A strong business acumen, leadership, and experience in route sales are essential for success in this role.

Qualifications

• Bachelor’s degree or equivalent years of related experience.
• Previous management and leadership experience.
• Strong customer service focus.
• Knowledge of route sales and service.
• Familiarity with textile rental products or similar industry.
• Strong business acumen and ability to analyze financial data.
• Proficient in Microsoft Office and related business systems.

Responsibilities

• Oversee staffing, training and performance management of branch staff.
• Directly supervise service team including RSSRs and route sales.
• Manage KPIs including labor, inventory, and costs.
• Drive sales growth and market share through programs and initiatives.
• Collaborate with sales to achieve branch revenue goals.
• Maintain customer relations and ensure profitability for the location.
• Ensure compliance with safety and audit programs.
• Oversee fleet maintenance and reporting.

Skills

Leadership experience

Route sales knowledge

Customer service

Business acumen

Interpersonal and communication skills

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent years of related experience

Tools

Microsoft Office

Financial systems

Route accounting software

Job description

Responsibilities

Mission Linen Supply is currently seeking a Branch General Manager. The General Manager has overall responsibility for the successful operation of the service center branch, responsible for leading the field mentorship/ leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), by developing their one way and rental field sales goals, ensuring an unsurpassed level of customer satisfaction, while pushing the depot and district to achieve operational goals.Must have Route Sales Management Experience.

Qualified candidates must have excellent route sales skills, customer service skills, a strong business acumen, and the ability to provide effective in the field on the jobmentoring. The position requires a thorough understanding of one-way route sales andrental services provided by Mission, an excellent work ethic, a high level of organization, and computer literacy. Directs efforts designed to maximize one-way sales and increasing new products and services in existing accounts andis also responsible for account retention.

The Branch General Manager base pay is $120,000+ The starting pay is based on education, experience, other qualifications, and location of assignment.

In addition to base pay, the Branch General Managers (BGMs) have multiple, ongoing opportunities to grow their total compensation throughout the year. In addition to base salary, Branch General Managers are eligible for:

• Company-Wide Sales Contests:Contests tied to key business initiatives including new business development, seasonal promotions, and direct sales campaigns. This gives BGMs recurring opportunities to earn incentive payouts based on branch and individual performance.

• Product-Specific Performance Bonuses:BGMs can earn additional bonuses tied to plant-level performance in targeted product categories, such as Retail Services and First Aid.

• Vendor-Sponsored Incentives:Select contests throughout the year include vendor-funded bonus opportunities, adding further earning potential on top of company-funded incentives.

• Top-Performer Recognition Incentive: An additional annual incentive available to BGMs who rank among the company's top performers.

• Annual Performance Incentive: A yearly incentive opportunity tied to overall company and plant performance.

• Car Allowance:Provided as part of the role.

Together, these programs mean a BGM's total earningsare shaped not just by base salary, but by consistent, performance-driven opportunities available all year long.

We are seeking hard working, motivated, and energetic individuals to work for a great company! Mission's culture provides employees a professional, safe and positive work environment with numerous opportunities for growth and success.

BENEFITS:If you are seeking full-time employment with full benefits including; health insurance (medical, dental, vision), a retirement savings program, paid time off (sick, holiday, vacation) and MORE.

Qualifications

DUTIES AND RESPONSIBILITIES

• Overall responsibility for staffing, training, and performance management of branch service staff.

• Directly supervises service team including area managers, route sales, and service drives and support.

• Manages key performance indicators, including labor, inventory, and other operational costs.

• Recommends and implements programs aimed at increasing efficiencies, lowering costs, and growing market share.

• Works closely with the sales department to achieve branch revenue goals.

• Ensures that branch staff provides superior customer relations, account growth, and profitability for their location

• Primary local company contact for customers, community, vendors, and relevant government entities.

• Must have lead by example approach with hands-on support.

• Prepares and submits requisite company and regional reports.

• Attends Quarterly Performance Reviews.

• Ensures compliance with internal audit and safety programs.

• Ensures regular and effective fleet maintenance.

Requirements

• Previous management and leadership experience.

• Strong customer service skills and focus.

• Knowledge and familiarity with route sales and service.

• Familiarity with textile rental products and services, or relevant experience in a like industry.

• Strong business acumen to understand and analyze financial data to make good business decisions.

• A bachelor’s degree, or college with equivalent years of related experience.

• Computer literate in Microsoft Office and related business systems (financial, route accounting)

• Strong interpersonal and communication skills.

Overview

Mission Linen Supply is a family owned, privately held company, and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers 'needs while providing environmentally friendly goods and services.

Mission Linen Supply is an Equal Opportunity Employer (EEO), AAP, VEVRAA Protected Veterans, Federal Contractor and Worker with Disabilities employer. Mission Linen Supply is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, active duty wartime or campaign badge veteran or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Worker with Disabilities needing assistance applying please feel free to call HR Office at 805-730-3612.

We will review your qualifications and will contact you via email or phone if you are selected for an interview.