General Manager

Mission Linen Supply; Newark (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Paid time off

Job summary

Mission Linen Supply is seeking a Branch General Manager to lead a service center, drive route sales and service performance, and mentor the field team to achieve revenue and customer satisfaction goals. The role emphasizes hands-on leadership with a strong focus on operational efficiency and staff development.

The position offers base pay in the range of $100,000 to $120,000 plus annual incentive opportunities and a comprehensive benefits package.

Qualifications

• Experience in route sales management and leadership roles.
• Strong customer service focus and business sense.
• Proficiency with Microsoft Office and route/accounting systems.

Responsibilities

• Staffing, training, and performance management of branch service staff.
• Direct supervision of route sales, service drives, and area managers.
• Manage KPIs, labor, inventory, and costs; drive revenue growth.

Skills

Route sales management

Customer service

Business acumen

Team leadership

Computer literacy

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Route accounting systems

Job description

Responsibilities

Mission Linen Supply is currently seeking a Branch General Manager. The General Manager has overall responsibility for the successful operation of the service center branch, responsible for leading the field mentorship/ leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), by developing their one way and rental field sales goals, ensuring an unsurpassed level of customer satisfaction, while pushing the depot and district to achieve operational goals.Must have Route Sales Management Experience.

Qualified candidates must have excellent route sales skills, customer service skills, a strong business acumen, and the ability to provide effective in the field on the jobmentoring. The position requires a thorough understanding of one-way route sales andrental services provided by Mission, an excellent work ethic, a high level of organization, and computer literacy. Directs efforts designed to maximize one-way sales and increasing new products and services in existing accounts andis also responsible for account retention.

The Branch General Manager base pay is $100,000 - $120,000. The starting pay is based on education, experience, other qualifications, and location of assignment.

In addition to base pay, the Branch General Managers (BGMs) have multiple, ongoing opportunities to grow their total compensation throughout the year. In addition to base salary, Branch General Managers are eligible for:

• Company-Wide Sales Contests:Contests tied to key business initiatives including new business development, seasonal promotions, and direct sales campaigns. This gives BGMs recurring opportunities to earn incentive payouts based on branch and individual performance.

• Product-Specific Performance Bonuses:BGMs can earn additional bonuses tied to plant-level performance in targeted product categories, such as Retail Services and First Aid.

• Vendor-Sponsored Incentives:Select contests throughout the year include vendor-funded bonus opportunities, adding further earning potential on top of company-funded incentives.

• Top-Performer Recognition Incentive: An additional annual incentive available to BGMs who rank among the company's top performers.

• Annual Performance Incentive: A yearly incentive opportunity tied to overall company and plant performance.

• Car Allowance:Provided as part of the role.

Together, these programs mean a BGM's total earningsare shaped not just by base salary, but by consistent, performance-driven opportunities available all year long.

We are seeking hard working, motivated, and energetic individuals to work for a great company! Mission's culture provides employees a professional, safe and positive work environment with numerous opportunities for growth and success.

BENEFITS:If you are seeking full-time employment with full benefits including; health insurance (medical, dental, vision), a retirement savings program, paid time off (sick, holiday, vacation) and MORE

Qualifications

DUTIES AND RESPONSIBILITIES

• Overall responsibility for staffing, training, and performance management of branch service staff.
• Directly supervises service team including area managers, route sales, and service drives and support.
• Manages key performance indicators, including labor, inventory, and other operational costs.
• Recommends and implements programs aimed at increasing efficiencies, lowering costs, and growing market share.
• Works closely with the sales department to achieve branch revenue goals.
• Ensures that branch staff provides superior customer relations, account growth, and profitability for their location
• Primary local company contact for customers, community, vendors, and relevant government entities.
• Must have lead by example approach with hands‑on support.
• Prepares and submits requisite company and regional reports.
• Attends Quarterly Performance Reviews.
• Ensures compliance with internal audit and safety programs.
• Ensures regular and effective fleet maintenance.

Requirements

• Previous management and leadership experience.
• Strong customer service skills and focus.
• Knowledge and familiarity with route sales and service.
• Familiarity with textile rental products and services, or relevant experience in a like industry.
• Strong business acumen to understand and analyze financial data to make good business decisions.
• A bachelor’s degree, or college with equivalent years of related experience.
• Computer literate in Microsoft Office and related business systems (financial, route accounting)
• Strong interpersonal and communication skills.

Overview

Mission Linen Supply is a family owned, privately held company, and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers 'needs while providing environmentally friendly goods and services.

Mission Linen Supply is an Equal Opportunity Employer (EEO), Affinity Action Plan (AAP), VEVRAA Protected Veterans, Federal Contractor and Worker with Disabilities employer. Mission Linen Supply is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation,gender identity,national origin, age, disability, protected veteran status, active duty wartime or campaign badge veteran or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Worker with Disabilities needing assistance applying please feel free to call HR Office at 805-730-3612.