Branch Dispatcher

HPC Industrial; Port Arthur (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits after 30 days

401K with company matching

Employee stock purchase plan

Paid time off

Tuition reimbursement

Training and development

Job summary

HPC-Industrial is seeking a Dispatcher to support internal and external customer requests, coordinate the daily schedules for field employees, and oversee onboarding and travel logistics. This permanent, full-time role requires strong customer service, quick decision-making, and clear communication across the team to ensure safety and efficiency.

The position emphasizes high-volume coordination, with opportunities to grow within a safety-focused company that offers competitive wages, benefits

Qualifications

• High-volume recruitment/onboarding experience is preferred.
• Industrial/oilfield background is a plus.
• Strong customer service orientation and problem-solving skills.
• Proficient in Windows-based applications, especially Excel.
• Effective verbal and written communication skills.

Responsibilities

• Dispatch and coordinate daily schedules for field employees.
• Coordinate onboarding, training, and travel logistics for seasonal labor pool.
• Support internal and external customer requests and troubleshoot issues.
• Maintain communication lines between divisions and update training records.
• Oversee driver scheduling, hours, and regulatory compliance.

Skills

Customer service

Communication

Multi-tasking

Excel

Windows-based tools

Tools

Microsoft Excel

Windows OS

Job description

HPC-Industrial **** is seeking a **Dispatcher.** This is a permanent full-time role that will support all internal and external customer requests and troubleshooting on a day-to-day basis. This is a high-volume role that will require exemplary customer service, ability to make quick decisions and maintain good communication lines between other divisions within the team on regular basis. The role will have direct oversight our seasonal labor pool and will coordinate and support in a number of high-volume activities including onboarding, training and travel logistics.

HPC-Industrial a Clean Harbors company, is the premier industrial cleaning and environmental services company in North America supporting the upstream, downstream, and utility sectors. HPC-Industrial offers an exceptional three-pronged safety system, innovative career development platform, committed customer service, deep industry expertise, and advanced technology and automation. We are committed to safety, people, growth, service, and performance. We provide the safest, most efficient operational experience for our customers and the most comprehensive training and career development for our employees.

Why work for HPC-Industrial

• Health and Safety is our #1 priority and we live it 3-6-5!

• Competitive wages

• Comprehensive health benefits coverage after 30 days of full-time employment

• Group 401K with company matching component

• Own part of Clean Harbors with our Employee Stock Purchase Plan (U.S. Only)

• Generous paid time off, company paid training and tuition reimbursement

• Positive and safe work environments

• Opportunities for growth and development for all the stages of your career

• Ensuring that Health and Safetyis the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times.

• Assist branch manager with the hiring and onboarding of temp/seasonal labor pool employees; submission of workflows and Driver applications, maintaining personnel files and system databases.

• Schedules and assigns training as required.

• Acts as an available resource/ liaison for all labor pool employees; this may include troubleshooting our systems to assist employees with navigating online training assignments and/or with system access issues.

• Updates and maintains training records; includes data entries into Learning Management System.

• Take all phone calls from employees and other internal customers in a professional and courteous manner, fostering strong relationships with all customers.

• Provides a daily schedule of employees' activities.

• Manages and dispatches a daily schedule for all employees -to manage the board and get people out to work.

• Communicates daily with all employees to confirm awareness of schedule and to promote employee engagement.

• Arranges/coordinates travel for employees; includes booking flights and securing hotel accommodations.

• Maintains hours of service on all labor pool drivers; ensures employees are compliant with company policies and legislative standards including electronic logs.

• Maintains and reports on PPE inventory counts.

• Performs other duties and tasks as required by the Clean Harbors business needs.

Qualifications

• Previous high-volume recruitment and/or onboarding experience

• Industrial or oilfield experience preferred;

• Customer Service based background required

• Proficient in Windows based applications, especially Microsoft Excel;

• Effective verbal and written communication skills

• Strong attention to detail and the ability to multi-task and make decisions independently;

• Strong attention to detail with the ability to multi-task in a fast-paced environment;

• Proven commitment to providing outstanding customer service;

• Potential travel overnight to sites if necessary;

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Join our safety focused team today!

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

*HPC