Branch & Delivery Associate: Customer-First Service

Euro Car Parts Limited; Sheffield (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Career progression

Employee Assistance Programme

Job summary

LKQ Euro Car Parts is seeking a Branch Assistant to join our busy branch. The role combines customer deliveries, warehouse operations and branch support to maintain an exceptional customer experience.

The ideal candidate will have a full, clean driving licence, strong communication skills and the ability to thrive in a fast-paced environment. We offer a competitive salary and benefits package with career growth opportunities.

Qualifications

• Experience in delivery driving, warehouse, logistics or branch support.
• A full, clean UK driving licence.
• Strong communication and customer service skills.
• The ability to work efficiently in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• An understanding of safe working practices and Health & Safety.

Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience
• Working as a member of the Fleet team with a customer first attitude
• Ensuring colleagues are focused to deliver a safety first culture at all times
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
• Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
• Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs .
• Ensuring a best in class service is delivered at all times to cement customer excellence.

Skills

Customer service

Delivery driving

Warehouse operations

Driving licence

Teamwork

Tools

Handheld devices

Warehouse systems

Job description

LKQ Euro Car Parts is seeking a Branch Assistant to join our busy branch. The role combines customer deliveries, warehouse operations and branch support to maintain an exceptional customer experience.

The ideal candidate will have a full, clean driving licence, strong communication skills and the ability to thrive in a fast-paced environment. We offer a competitive salary and benefits package with career growth opportunities.