Branch Customer Representative - Bilingual Preferred

SCU Suncoast Credit Union; Town of Land O' Lakes (WI); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus Program

401K Matching

Retirement Planning

Employee Loan Discounts

Flex Spending Accounts

Medical Coverage

Dental and Vision Coverage

Gym Access

PTO Wellness Days

Volunteer Hours

Degree Assistance

Descripción de la vacante

Suncoast Credit Union is seeking a Member Advocate to provide welcoming, trusted financial guidance while performing teller and platform duties. You will help members meet goals, promote products, and participate in community events. Bilingual ability may be required in some locations.

You will handle deposits, transfers, loan payments, and account inquiries while maintaining cash controls and confidentiality. Join a team focused on member wellness and local engagement.

Formación

• Minimum 1 year of experience with a financial institution or similar customer service.
• Ability to balance cash drawer and reconcile accounts.
• Maintain confidentiality and work under moderate supervision.

Responsabilidades

• Greet and assist members courteous and professionally.
• Process deposits, withdrawals, loan payments and inquiries.
• Balance cash drawer and verify identifications per policy.
• Cross-sell products and refer to Suncoast services when appropriate.
• Open new accounts and input loan applications with accuracy.

Conocimientos

Active Listening

Cash Handling

Communication

Customer Service

Empathy

Financial Management

Financial Product Sales

Loan Documentation

Loan Origination

Loan Processing

Membership Relations

Teamwork

Descripción del empleo

Job Locations:

1837 Collier Pkwy Lutz, FL 33549 United States of America

Job Details:

Compensation: $20.00 Hourly - Incentive raises earned for learning key skills!

Service Center Hours of Operation:

Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM

Shifts are based around the hours of operation

Position Overview:

The Member Advocate serves as a welcoming and trusted financial guide for credit union members. This role is responsible for delivering exceptional service through teller and platform functions, ensuring every member interaction is positive, informative, and aligned with their financial goals. The Member Advocate fosters a supportive environment where financial conversations are approachable and empowering, while also promoting credit union products and services. As a community connector, Member Advocates help grow the credit union’s presence by participating in local events, volunteering, and building relationships. In some locations, based upon business need, this role may be required to be bilingual in Spanish, Creole, or other languages.

Job Description:

• Greet and assist members in a courteous, professional, and timely manner
• Listen to member needs, provide accurate information, and deliver effective solutions
• Ensure a welcoming environment that encourages open financial discussions
• Process daily financial transactions including deposits, withdrawals, loan payments, and account inquiries
• Maintain and balance cash drawer in accordance with credit union policies
• Verify identification, endorsements, and signatures while adhering to regulatory standards
• Secure negotiable items and confidential records at all times
• Identify opportunities to refer members to additional products and services
• Open new accounts and input loan applications with accuracy and compliance
• Perform account maintenance, resolve discrepancies, and reconcile errors
• Present and explain options for share, retirement, fiduciary, and negotiable deposit accounts
• Ensure all regulatory requirements are met during account and loan processes
• Cross-sell financial solutions based on member needs
• Serve as a product ambassador, sharing the benefits of product offerings and helping members make informed choices
• Conduct member interviews to assess loan qualifications and gather necessary documentation
• Input and process consumer and mortgage loan requests in accordance with underwriting guidelines
• Communicate clearly with members throughout the loan application and disbursement process
• Represent the credit union at local events and initiatives to build relationships and promote services
• Provide budget and debt counseling to support members’ financial wellness
• Identify referral opportunities and connect members with affiliated partners such as Suncoast Investment Services
• Provide coverage across the branch network within the district or region as needed

Qualifications:

• Minimum of 1 year of experience with a financial institution or similar customer service experience (Attainment of a bachelor’s degree or other internally approved certification may be substituted for previous work experience)
• General math proficiency to balance cash drawer, audit own work, and reconcile accounts
• Ability to work under moderate supervision
• Ability to maintain a high level of confidentiality

Skills:

• Active Listening, Cash-Handling, Communication, Customer Service, Empathy, Financial Management, Financial Product Sales, Loan Documentation, Loan Origination, Loan Processing, Membership Relations, Teamwork

Benefits:

• Financial Well-Being: Bonus Program, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

-Benefits Include (*varies by position type): Financial Well-Being: *Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage Work-Life Balance: 11 Paid Holidays, *3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO Community Involvement: Paid Volunteer Hours Growth: Degree Assistance up to $5,000 per year

Not Required

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration annually, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Since 1934, Suncoast Credit Union has continuously grown a dynamic workforce. Service and advocacy are the heart of our mission. You are encouraged, supported, and empowered to take ownership of your potential to grow a career with passion and purpose. You will experience a diverse culture that nurtures individuality, flexibility, and a holistic focus on wellness. Consistently chosen as one of the top places to work, we genuinely love working here. Bring your heart to work and join us in our unwavering commitment to improving lives. Suncoast Credit Union is committed to helping you feel your best and live well. We offer benefits and programs to support your total health. Join a team that provides you with the resources to pursue your wellness goals.