Assistant Manager of Service Centers

Suncoast Credit Union; Cape Coral (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Bonus program up to 18%

401K matching up to 8%

Retirement planning

Employee loan discounts

PTO & parental leave

Volunteer hours

Degree assistance

Job summary

Suncoast Credit Union in Cape Coral, FL is seeking an Assistant Service Center Manager to lead daily operations, mentor staff, and enhance the member experience while collaborating with the Branch Manager. The role emphasizes service excellence, community outreach, and adherence to policy and regulatory standards.

The ideal candidate will have a Bachelor’s degree (or equivalent experience), strong lending knowledge, and proven ability to drive performance within a credit union environment.

Qualifications

• Bachelor’s degree preferred.
• Strong organization and analytical skills required.
• Excellent written, verbal, and interpersonal communication skills.
• Solid understanding of lending practices and underwriting criteria.
• Knowledge of credit union products, services, policies, and regulatory requirements.
• Ability to analyze and resolve complex problems.

Responsibilities

• Oversee daily operations of the service center with Branch Manager.
• Mentor and develop team members to reach potential.
• Direct service delivery to ensure quality member experiences.
• Engage in staff development, including performance coaching.
• Represent Suncoast Credit Union at community events and outreach.

Skills

Organization

Analytical skills

Communication skills

Lending knowledge

Regulatory compliance

CU products knowledge

Problem solving

Education

Bachelor’s degree preferred

Job description

Compensation: $55,000 - $70,000 based on experience and credentials

Location Type: Onsite

Position Type: Full Time

Schedule: Monday through Thursday 8:30 - 5:00 PM and Friday 8:30 - 6:00 PM

The Assistant Service Center Manager embodies the culture of Suncoast Credit Union, leading with passion and dedication. This individual fosters a collaborative environment by empowering team members to serve with empathy, resourcefulness, and a sense of ownership. With a strong networking responsibility, this role proactively shares the credit union's value proposition with local businesses, reinforcing the brand within the community. The Assistant Branch Manager promotes community involvement and actively seeks opportunities to expand the service center's reach. An ideal incumbent is a strategic thinker who challenges the status quo to drive positive change, with a talent for connecting people with possibilities to champion collaboration, inclusion, and innovative thinking. This individual operates with high integrity to build trust through transparency and lead by example.

Responsibilities

• Lead Daily Operations: Oversee the daily activities of the service center, while partnering with the Branch Manager to ensure exceptional member service and support
• Inspire Team Performance: Foster a high-performing culture by mentoring and developing team members to reach their full potential
• Enhance Member Experience: Direct service delivery options to guarantee quality and efficiency at every member interaction
• Empower Staff Development: Engage in personnel activities, including performance appraisals and coaching, to motivate and reward team members based on clear expectations
• Engage with the Community: Represent our credit union at community events, actively participating in outreach efforts to foster relationships
• Set Operational Goals and Ensure Compliance: Establish daily operational objectives while guiding staff and adhering to policies and regulations, prioritizing security and operational soundness
• Manage Unique Transactions: Handle unusual transactions with confidence, providing authorizations and oversight as needed
• Drive Sales and Product Knowledge: Share enthusiasm for credit union products and services, empowering team members to promote offerings that support financial wellness
• Handle Escalated Issues: Engage with members to understand their needs and provide effective solutions for complex issues
• Support Loan Processing: Assist in processing consumer loans and mortgages, conducting interviews to assess member qualifications accurately
• Collaborate Across Departments: Work closely with other departments to enhance service delivery and organizational success
• Monitor Performance Metrics: Track key performance indicators (KPIs) and prepare insightful reports for branch leadership
• Champion Quality Control: Ensure timely scanning and submission of checks, maintaining the integrity of financial processes
• Lead by Example: Demonstrate professionalism in member service, inspiring your team to uphold the same standards
• Participate in Continuous Improvement: Contribute ideas for enhancing branch operations and member service delivery
• Review and recommend new methods or procedures to make daily operations more efficient
• Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives
• Set goals for assigned teams to achieve operational and strategic results
• Provide guidance, mentoring, and development opportunities for directly reporting staff
• Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns
• Assist with the development, monitoring, and maintenance of the annual budget
• Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations
• Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise
• Attend educational events to increase professional knowledge
• Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs

Qualifications

• Bachelor’s degree preferred (A comparable combination of work experience and training may be substituted for education requirements.)
• A minimum of 3 years as a Member Advocate or similar position with a financial institution
• Strong knowledge of lending practices including the interpretation of credit bureau reports, underwriting criteria, and basic lending philosophy
• Excellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goals
• Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to analyze and resolve complex problems or situations
• Ability to positively influence others regarding policies, practices, and procedures
• Strong knowledge and understanding of credit union products, services, policies, and procedures
• Strong knowledge and understanding of regulatory compliance
• Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Safe Act Statement

This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration annually, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.

Benefits

• Financial Well-Being: Bonus Program up to 18%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/