Branch Coordinator - Telework

Owens & Minor; Charlottesville (VA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking empathetic and detail-oriented individuals to support branch operations. This role offers the opportunity to engage with customers, assist with documentation, and ensure seamless service delivery. You will be at the forefront of enhancing patient experiences by coordinating with sales teams and managing essential operational tasks. Join a forward-thinking company that values compassion and teamwork, where your contributions will directly impact the quality of care provided to patients. If you are looking for a fulfilling role in a dynamic environment, this position is perfect for you.

Qualifications

• High school diploma or GED required; 2 years office experience preferred.
• Strong customer relations and problem-solving skills essential.

Responsibilities

• Support daily operations of the Branch Office and assist the Branch Manager.
• Gather documentation for insurance guidelines and assist customers.

Skills

Organizational Skills

Customer Relations

Problem Solving

Phone Skills

Interpersonal Skills

Multi-tasking

Effective Communication

Education

High School Diploma

GED

2+ Years Office Experience

Tools

Microsoft Office

Faxing/Scanning

Job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
• Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
• Perform post-delivery work order confirmation and data entry.
• Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
• Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes.
• Support overnight oximetry program.
• Collect credit card/billing information as needed.
• Assist with patient scheduling for delivery and pick up of equipment.
• Carry out filing, and faxing records on a routine basis.
• In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
• May perform outbound customer satisfaction calls to patients and referrals.
• Order inventory or office supplies.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

• Meets company minimum standard of Background Check.

Education and/or Experience

• High school diploma or GED is required.
• At least two years related experience in an office environment is preferred.

Certificates, Licenses, Registrations or Professional Designations

• N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Good organizational skills.
• Strong customer relations/problem solving.
• Strong phone skills.
• Strong interpersonal and teamwork skills.
• Ability to multi-task effectively.
• Ability to communicate effectively via phone using technology software electronically.
• If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.

Computer Skills

• Microsoft Office programs.
• Basic printing/faxing/scanning.

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic Math Skills.

PREFERRED QUALIFICATIONS

SKILLS, KNOWLEDGE AND ABILITIES

• Knowledge of DOT/FDA Regulations.

Language Skills

• Bilingual (reading, writing, verbal).

Other Skills

• Previous interaction with the Public in a service management industry.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs.

WORK ENVIRONMENT

Work is performed remotely.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.