Branch Coordinator - Telework

Apria Healthcare; Baton Rouge (LA); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Branch Coordinator to enhance patient care through exceptional customer service. This role involves acting as the first point of contact for patients, managing order processing, and ensuring compliance with insurance guidelines. You will collaborate with healthcare providers and team members to ensure seamless service delivery. If you are passionate about making a difference in patients' lives and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values integrity and excellence in healthcare delivery.

Benefits

Medical, dental, and vision insurance

401(k) eligibility after one year

Employee stock purchase plan

Tuition reimbursement

Qualifications

• High School Diploma or equivalent required.
• At least one year of related work experience.

Responsibilities

• Act as first point of contact for patients and answer inbound calls.
• Process orders and verify insurance for timely service.
• Collect payments and perform customer satisfaction calls.

Skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi-tasking

Effective communication

Education

High School Diploma or equivalent

2+ years in office or healthcare setting

Tools

Multi-line phone system

Document imaging system

Job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

+ Medical, dental, and vision insurance, available on first working day

+ 401(k), eligibility after one year of service

+ Employee stock purchase plan

+ Tuition reimbursement

**JOB SUMMARY**

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

+ Act as first point of contact to patients arriving in person.

+ Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.

+ Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.

+ Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.

+ Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.

+ Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.

+ Perform outbound customer satisfaction calls to patients and referrals.

+ May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.

+ May perform functional tests on certain respiratory equipment.

+ Performs other duties as required.

**SUPERVISORY RESPONSIBILITIES**

+ None

MINIMUM REQUIRED QUALIFICATIONS

**Education and/or Experience**

+ High School Diploma or equivalent

+ At least one-year related work experience

**Certificates, Licenses, Registrations or Professional Designations**

+ None

**SKILLS, KNOWLEDGE AND ABILITIES**

+ Organizing

+ Problem Solving/Analysis

+ Patient Focused

+ Teamwork

+ Time Management/Multi-tasking

+ Effective communication in person, on the phone and electronically

**Computer Skills**

+ Intermediate to advanced computer skills

+ Proficient working within multiple systems at once

**Language Skills**

+ English (reading, writing, verbal)

**Mathematical Skills**

+ Intermediate level math skills

**PREFERRED QUALIFICATIONS**

**Education and/or Experience**

+ At least two years’ experience in an office environment, healthcare setting or call center

+ Experience utilizing multi-line phone-system.

**PHYSICAL DEMANDS**

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.

+ The employee uses computer and telephone equipment.

+ Specific vision requirements of this job include close vision and distance vision.

+ Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents.

+ Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values.

+ Employee continually engages in activities that require talking and hearing.

+ This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.

+ Strength Aspects:

+ Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.

**WORK ENVIRONMENT**

+ Work is performed in an office setting with exposure to moderate noise and indoor florescent lighting.

**The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

**Life at O&M**

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.