Branch Coordinator Spray Equipment Repair

The Sherwin-Williams Company; Raleigh (NC); On-site; USD 32,000 - 44,000; Full time

Job summary

The Sherwin-Williams Company is hiring for a Full-Time Spray Equipment Repairer and Coordinator at Store #703640 in Raleigh, NC. Responsibilities include repairing spray equipment at the store or customer sites, educating customers, and maintaining parts inventory while helping achieve store sales goals.

Ideal candidates have customer-service experience, strong communication skills, and the ability to work evenings and weekends. A valid driver's license and high school diploma are preferred.

Qualifications

• 18 years of age or older
• Legally authorized to work in United States without sponsorship now or in the future
• Be able to operate a computer and communicate via telephone
• Ability to lift up to 50 lbs
• Willingness to work evenings and weekends
• Operate material handling equipment safely after training
• Must have at least a 'meets expectations' rating if internal to Sherwin-Williams
• Must have completed HR Cloud eLearning courses for current position if internal to Sherwin-Williams

Responsibilities

• Perform repairs on spray equipment (airless, conventional, electrostatic, pressure washers) at store or at customers' job sites
• Repair branch tinting and mixing equipment
• Educate other employees and customers on spray equipment
• Maintain inventory levels of spray parts and locate out-of-stock parts
• Ensure customer satisfaction and meet store sales goals

Job description

This FULL-TIME is position is essential to the success of our retail stores. The Spray Equipment Repairer and Coordinator works closely with wholesale and retail customers to determine their needs, answer their questions about spray equipment products and repairs, and recommend the right solutions. Spray Equipment Repairer and Coordinator are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Spray Equipment Repairer and Coordinator are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #703640 located at: 6601 Hillsborough St., Raleigh NC 27606.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Perform repairs on all types of spray equipment (e.g. airless, conventional, electrostatic, pressure washers) at the store, or at customers' job sites
• Repairing branch tinting and mixing equipment
• Educating other employees and customers on spray equipment
• Maintain inventory levels of spray parts and locating out-of-stock parts, as necessary

Minimum Requirements:

• 18 years of age or older
• Legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future
• Be able to operate a computer and communicate via the telephone, with or without reasonable accommodation
• Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. with or without reasonable accommodation
• Willingness to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• Operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.) safely once trained, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Prior work experience in retail or customer service
• Customer service skills, including problem solving and handling customer complaints
• Good written and verbal communication skills
• Prior experience with repairing spray equipmentHigh school diploma or comparable certification (e.g. GED)
• Valid driver's license
• Ability to speak more than one language: preferably Spanish