Branch Coordinator

Accendra Health; Sharonville (OH); On-site; USD 27,000 - 28,874; Full time

Benefits offered by this job

Medical, dental, and vision care coverage

Paid time off

401(k) plan

Flexible Spending Accounts

Job summary

Accendra Health is looking for a Branch Coordinator in Sharonville, Ohio. This role serves as the primary contact for patients and caregivers, ensuring a smooth experience during healthcare interactions.

Responsibilities include coordinating equipment delivery, answering inquiries, and managing patient accounts. Candidates should possess a high school diploma, customer service skills, and a willingness to learn. Enjoy a stable schedule and comprehensive benefits in a supportive environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in healthcare settings or call centers is a plus.
• Strong English communication skills.

Responsibilities

• Serve as the first point of contact for patients at the branch.
• Answer calls and provide clear information.
• Coordinate timely equipment delivery to meet patient needs.
• Review patient accounts to maximize health plan benefits.
• Follow up with patients to ensure satisfaction.

Skills

Customer service

Time management

Communication

Adaptability

Computer skills

Education

High school diploma or equivalent

Two years of experience in office or healthcare

Job description

Branch Coordinator

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve.

About the Role

If you believe healthcare should feel human, this role puts you right at the center of that mission. Our Branch Coordinators are often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter.

Why This Role Is Different

In this role, you take ownership of the full experience, helping coordinate timely equipment delivery, navigating insurance coverage, and ensuring each patient feels supported every step of the way. This isn’t just about managing logistics. It’s about making sure someone’s recovery journey is smoother because you were there to guide it.

Key Highlights

• Stable schedule with flexibility
• Career growth opportunities
• Supportive leadership

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Salary Range

$19.60–$20.96 per hour. Pay varies based on experience, skills, and location.

What You’ll Do

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience
• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs
• Test equipment functionality as needed to ensure quality and readiness
• Contribute to overall branch success by supporting additional responsibilities as assigned

Required

• High school diploma or equivalent
• At least one year of related work experience
• English reading, writing, and speaking skills

Top Attributes for Success

• Willingness to learn
• Dependability
• Adaptability
• Strong customer service and bedside manner
• Intermediate computer skills
• Time management
• Effective communication in person, on the phone, and electronically

Why You’ll Love Working Here

• You make a meaningful impact on patients' lives
• Supportive team environment
• Transparent and hands‑on leadership
• Predictable schedule with some flexibility
• Training and development opportunities
• Independent work with strong team support

Education and/or Experience

• At least two years’ experience in an office environment, healthcare setting, or call center
• Experience utilizing a multi‑line phone system

Physical Demands

The role requires frequent use of the hands to write, type, handle documents, and operate computers, phones, and handheld devices. Employees must regularly read documents clearly and write neatly and accurately while engaging in constant talking and hearing. The position involves varied physical movements, including sitting, standing, walking, reaching, kneeling, stooping, and crouching. It also requires both close and distant vision. Occasionally, the employee may need to stand, lift, push, or pull items weighing between 10 and 40 pounds.

Work Environment

Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Benefits Program Includes

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Equal Opportunity Employer

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.