Branch Coordinator

Apria-Healthcare; Sharonville (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Flexible Spending Accounts

Job summary

Accendra Health is seeking a Branch Coordinator to serve as the primary contact for patients, coordinating equipment delivery and navigating insurance guidelines. The role emphasizes compassionate service, accurate documentation, and collaboration with sales and referral sources to accelerate access to care.

Ideal candidates will have a high school diploma, at least one year in a related setting, and strong English communication skills.

Qualifications

• High school diploma or equivalent.
• At least one year of related work experience.
• English reading, writing, and speaking skills.

Responsibilities

• Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience.
• Answer inbound calls, provide clear information, and resolve common questions or concerns.
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs.
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines.
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care.
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs.
• Test equipment functionality as needed to ensure quality and readiness.
• Contribute to overall branch success by supporting additional responsibilities as assigned.

Skills

Customer service

Communication

Time management

Adaptability

Willingness to learn

Bedside manner

English proficiency

Computer skills

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.The anticipated salary range for this position is $18.00- $20.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.Branch CoordinatorAbout the RoleIf you believe healthcare should feel human, this role puts you right at the center of that mission. Our Branch Coordinators are often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter.Why This Branch Coordinator Role Is DifferentIn this role, you take ownership of the full experience, helping coordinate timely equipment delivery, navigating insurance coverage, and ensuring each patient feels supported every step of the way. This isn’t just about managing logistics. It’s about making sure someone’s recovery journey is smoother because you were there to guide it.Key HighlightsStable schedule with flexibilityCareer growth opportunitiesSupportive leadershipScheduleMonday–Friday, 8:00 AM–5:00 PMSalary Range$18.00- $20.00 per hour.Pay varies based on experience, skills, and locationWhat You’ll DoServe as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experienceAnswer inbound calls, provide clear information, and resolve common questions or concernsPartner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needsWork closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelinesReview new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and careProactively follow up with patients to confirm satisfaction and address any outstanding needsTest equipment functionality as needed to ensure quality and readinessContribute to overall branch success by supporting additional responsibilities as assignedRequiredHigh school diploma or equivalentAt least one-year of related work experienceEnglish reading, writing, and speaking skillsTop Attributes for Success:Willingness to learnDependabilityAdaptabilityStrong customer service and bedside mannerIntermediate computer skillsTime managementEffective communication in person, on the phone, and electronicallyWhy You’ll Love Working HereYou make a meaningful impact on patients' livesSupportive team environmentTransparent and hands‑on leadershipPredictable schedule with some flexibilityTraining and development opportunitiesIndependent work with strong team supportEducation and/or ExperienceAt least two years’ experience in an office environment, healthcare setting or call centerExperience utilizing multi-line phone-system.Physical DemandsThe role requires frequent use of the hands to write, type, handle documents, and operate computers, phones, and handheld devices. Employees must regularly read documents clearly and write neatly and accurately while engaging in constant talking and hearing. The position involves varied physical movements, including sitting, standing, walking, reaching, kneeling, stooping, and crouching. It also requires both close and distance vision. Occasionally, the employee may need to stand, lift, push, or pull items weighing between 10 and 40 pounds.Work EnvironmentWork is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting.The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#AccendraHealthTeammate BenefitsAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.Our benefits program includes:Medical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.#AccendraHealth