Branch Claims Representative

Auto-Owners Insurance; Lake Elmo (MN); Hybrid; USD 50,000 - 82,000; Full time

Benefits offered by this job

401(k) match

Pension plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Parental leave

Student loan assistance

Gym membership

Company car

Job summary

Auto-Owners Insurance is seeking a motivated claims trainee to join our team. This role handles entry-level insurance claims under close supervision through the life-cycle of a claim including investigation, evaluation, and claim resolution.

The position includes in-person training followed by potential work-from-home flexibility as defined by leadership, with responsibilities to serve agents, insureds, and others to ensure timely claims resolution.

Qualifications

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multi-task and make decisions independently.
• Above average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to effectively deal with a diverse group individuals.
• Ability to perform mathematical problems including geometry and finance documents.
• Ability to drive an automobile, valid driver's license required.
• Continually develop product knowledge through approved educational programs.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims.
• Study policies, endorsements, and forms to develop foundational knowledge.
• Learn and comply with company claim handling procedures.
• Develop entry-level claim negotiation and settlement skills.
• Meet and communicate with claimants, legal counsel, and third parties.
• Develop specialized skills including estimating and use of designated computer-based programs.

Skills

Data organization

Multi-tasking

Communication skills

Report writing

Problem solving

Data security

Driving

Education

Bachelor's degree

Tools

Claim software

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.Job DescriptionWe offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company’s claims training program for the assigned line of insurance and requires the person to:Investigate, evaluate, and settle entry-level insurance claimsStudy insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance productsLearn and comply with Company claim handling proceduresDevelop entry-level claim negotiation and settlement skillsBuild skills to effectively serve the needs of agents, insureds, and othersMeet and communicate with claimants, legal counsel, and third-partiesDevelop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustmentStudy, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirementsDesired Skills & ExperienceBachelor’s degree or direct equivalent experience with property/casualty claims handlingAbility to organize data, multi-task and make decisions independentlyAbove average communication skills (written and verbal)Ability to write reports and compose correspondenceAbility to resolve complex issuesAbility to maintain confidentially and data securityAbility to effectively deal with a diverse group individualsAbility to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverageContinually develop product knowledge through participation in approved educational programsCompensationAuto-Owners offers a generous compensation package. The base salary range for this position is $50,000–$81,500. Starting salary within the range is determined based on relevant experience, education, qualifications, and other job-related factors. Other components of the compensation package include several bonus opportunities.BenefitsAuto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent benefits package. Along with a matched 401(k), fully funded pension plan (once vested), Auto-Owners also offers medical, prescription, dental and vision insurance; associate, spouse and child life insurance; supplemental sick pay; long term disability; health care flexible spending accounts and dependent care flexible spending accounts. Additional benefits include: generous paid time off including holidays, vacation days, personal time, sick leave and parental leave; adoption assistance; discounts on personal insurance; education matching gift program; student loan assistance program, a gym membership and fitness class reimbursement program and a company car. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!Equal Employment OpportunityAuto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.#LI-KC1 #LI-Hybrid