Branch & Business Center Assistant Manager, Bilingual Spanish Preferred - Pompano Beach, Florida

PNC Investments; Pompano Beach (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a Branch & Business Center Assistant Manager in Pompano Beach, Florida. This role emphasizes operational excellence and exceptional customer service, requiring a proactive leader to foster a high-performing team. With a focus on client acquisition and revenue growth, the position offers a chance to make a significant impact in a supportive and inclusive environment. Join a company that values its people and provides opportunities for professional growth while ensuring compliance and operational soundness in all activities.

Benefits

Health Coverage

401(k)

Paid Time Off

Qualifications

• 3+ years of related experience in banking and customer service.
• Strong skills in people management and client counseling.

Responsibilities

• Ensure operational soundness and compliance with guidelines.
• Build and lead a high-performing branch team.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Decision-Making

People Management

Proactive Approach

Results Orientation

Education

Associate's Degree

Job description

Branch & Business Center Assistant Manager, Bilingual Spanish Preferred - Pompano Beach, Florida

Join to apply for the Branch & Business Center Assistant Manager, Bilingual Spanish Preferred - Pompano Beach, Florida role at PNC Investments

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We foster an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company's success. As a Branch & Business Center Assistant Manager within PNC's Retail Banking organization, based at our FEDERAL & COPANS BUSINESS CENTER: 2300 North Federal Highway, Pompano Beach, FL 33062.

Key Responsibilities

• Ensure operational soundness of the branch, including security procedures, audit controls, and compliance with regulatory guidelines.
• Build and lead a high-performing team through attraction, onboarding, coaching, and development of branch staff.
• Influence eco-system partners in an omni-channel environment to enhance client experience and drive revenue and loyalty.
• Foster a positive work environment focused on exceptional service and expanding profitable customer relationships.
• Grow branch revenue through client acquisition and share-of-wallet strategies.
• Manage talent acquisition, training, coaching, and performance management of employees.
• Oversee risk management, ensuring adherence to policies, procedures, and regulatory requirements.

Qualifications & Skills

Successful candidates should have at least 3+ years of related experience, with skills including accountability, banking, client counseling, customer experience, decision-making, people management, proactive approach, and results orientation. Education typically includes an Associate's degree; no specific certifications are required.

Benefits & Additional Information

PNC offers comprehensive benefits, including health coverage, 401(k), paid time off, and more. Candidates will undergo background checks as per regulations. PNC is committed to an inclusive workplace and provides reasonable accommodations for applicants with disabilities.