Branch Banking Advisor: Build Relationships & Serve

First National Bank of America; Traverse City (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical – Multiple plans including HSA

Dental – Low premiums

Vision – Low premium

PTO

401k with employer match

Pet Insurance

Job summary

First National Bank of America is seeking a Branch Banker in Traverse City to provide courteous, multi-channel service across in-branch and online interactions. You will help customers set up online banking, identify financial goals, and collaborate with internal teams to deliver tailored solutions.

The role emphasizes accuracy, service excellence, and the ability to work collaboratively in a fast-paced environment at a single Traverse City location.

Qualifications

• Experience in banking and/or finance preferred.
• Excellent customer service and professional communication.
• Detail-oriented with strong organizational skills.
• Comfortable using technology and learning banking systems.
• Able to work both independently and in a team.
• Strong multitasking in a fast-paced, customer-focused environment.

Responsibilities

• Engage with customers to position financial solutions based on needs.
• Acquire and deepen branch customer base through proactive service and sales.
• Assist customers with online banking access and setup.
• Contribute to branch deposits and set appointments through outreach.
• Handle incoming calls and arrange full financial reviews.
• Follow regulations and bank procedures consistently.

Skills

Banking experience

Customer service

Attention to detail

Tech-savvy

Independence

Teamwork

Multitasking

Tools

Banking systems

Job description

First National Bank of America is seeking a Branch Banker in Traverse City to provide courteous, multi-channel service across in-branch and online interactions. You will help customers set up online banking, identify financial goals, and collaborate with internal teams to deliver tailored solutions.

The role emphasizes accuracy, service excellence, and the ability to work collaboratively in a fast-paced environment at a single Traverse City location.