Branch Associate

Insco Distributing, Inc.; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Insco Distributing, Inc. in Austin, TX, is seeking a Branch Associate to deliver exceptional customer service, apply HVAC product knowledge, and support branch operations.

You will assist customers in person, by phone, and email; handle data entry, process orders, and participate in inventory control while maintaining a safe, clean store environment. This hourly, non-exempt role requires lifting up to 75 lbs, forklift operation, and flexibility to work varied hours.

Qualifications

• High School Diploma or GED required.
• One year HVAC industry experience.
• General knowledge of HVAC products preferred.
• Forklift certification required.
• Physical ability to lift up to 75 lbs.

Responsibilities

• Provide product knowledge to assist customers in person, over the phone, and via email.
• Deliver outstanding customer service and maintain branch operations.
• Safely load products into customers’ vehicles.
• Maintain a clean, organized store and conduct inventory counts.
• Process customer orders, quotations, and pricing in the system.
• Communicate policies on purchases, returns, and terms.
• Conduct cycle counts and inventory management as needed.
• Operate a forklift safely.
• Build relationships with customers and upsell promotions.
• Other duties as assigned.

Skills

Product knowledge

Communication skills

Multi-tasking

Basic computer skills

Forklift certification

Inventory management

Education

HS Diploma or GED

HVAC experience

HVAC knowledge

Job description

TITLE: Branch Associate Salary Level: Hourly FLSA Classification: Non-Exempt Department: Store Rev Date: 5.02.2025 Reports to: Branch Manager

A Branch Associate is a dedicated and customer-focused team member who provides exceptional service and support at our branch location. The Branch Associate should possess strong product knowledge, excellent communication skills, and the ability to efficiently assist customers while maintaining branch operations to generate revenue. This role offers an opportunity to contribute to a dynamic team while delivering excellent customer service and operational support.

Essential Duties and Responsibilities

• Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
• Deliver outstanding customer service through strong interpersonal skills and active listening.
• Safely handle and load products into customers’ vehicles for secure transport.
• Maintain a clean and organized store environment, including restocking, front-facing, dusting shelves, and general housekeeping duties such as sweeping and mopping.
• Perform accurate data entry and retrieval in the computer system, including processing customer orders, branch transfers, quotations, inventory details, and pricing.
• Clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures.
• Conduct accurate cycle counts and inventory management as needed.
• Operate a forklift safely and efficiently.
• Build and maintain strong relationships with customers by providing after-sales service, securing repeat business, sharing promotions, and cross-selling products.
• Will be required to perform other duties as requested, directed or assigned.

Required Competencies, Knowledge, Skills, & Abilities

• Strong product knowledge with the ability to provide recommendations and solutions.
• Excellent communication and customer service skills.
• Strong written and verbal communication skills
• Ability to multi-task and work in a fast-paced environment.
• Basic computer knowledge
• Experience with data entry and inventory management systems preferred.
• Forklift certification and ability to maintain certification.
• Physical ability to lift and handle products safely.

Education & Experience

• High School Diploma or General Education Degree (GED)
• One year HVAC industry experience
• General knowledge of HVAC products preferred

Supervisory Responsibilities

• None

Physical Demands

• Required to lift up to 75 lbs.
• Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move about the facility for the entirety of the shift.

Work Environment

• Location of position : Austin, TX
• Background checks and drug tests required
• Possess and maintain a valid driver’s license
• Work will generally be performed in an retail work environment.
• May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.
• May be required to work hours other than the regular schedule

These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.