Branch Assistant Manager: Lead Team & Customer Experience

PNC; Wilmington (DE); On-site; USD 53,625 - 89,375; Full time

Job summary

PNC, based in Wilmington, DE, seeks a Business Center Assistant Manager to lead a branch and develop a high-performing team. You will coach staff, manage omni-channel client interactions, and drive sales and loyalty while ensuring risk controls and policy adherence.

This in-office role requires a strategic mindset and customer-centric focus. Prior experience in banking, strong leadership, and the ability to foster collaboration across partners are essential.

Qualifications

• Associates degree or equivalent required; related experience may be considered.
• 4+ years of related business or functional experience.
• Notary Public in the applicable state; background checks as required by CFPB regulations.

Responsibilities

• Supports branch operations and drives a high performing team through coaching and development.
• Delivers proactive client experience in omni-channel environment and improves client financial well‑being.
• Manages branded sales process to achieve sales targets and grow branch revenue.
• Leads talent development and performance management for branch staff.
• Manages risk and adherence to policies and procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates

Job description

PNC, based in Wilmington, DE, seeks a Business Center Assistant Manager to lead a branch and develop a high-performing team. You will coach staff, manage omni-channel client interactions, and drive sales and loyalty while ensuring risk controls and policy adherence.

This in-office role requires a strategic mindset and customer-centric focus. Prior experience in banking, strong leadership, and the ability to foster collaboration across partners are essential.