Branch - Assistant Manager, Branch

Colonial Group; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Landmark Credit Union is seeking a Branch Supervisor to oversee daily branch operations and report to the Branch Manager. You will supervise staff, ensure consistent service quality, and contribute to a positive member experience.

You will train and schedule personnel, oversee cash flow, and ensure adherence to policies. Strong communication, leadership, and discretion are essential as you support service excellence and regulatory compliance.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 1 year supervisory experience in a financial environment or completion of Landmark leadership program.
• Ability to balance multiple priorities in a high-volume environment with attention to detail.
• Excellent verbal and written communication, problem solving, organizational skills.
• Ability to use independent judgment with confidentiality; NMLS licensing may be required.
• Understand and comply with company policies and applicable laws.

Responsibilities

• Assist in hiring, training, supervising, and evaluating staff; act as manager when needed.
• Ensure members receive high-quality, efficient, friendly, professional service.
• Train branch personnel, oversee scheduling, cash ordering, and branch workflow.
• Serve as a PFO as needed to provide optimum member service.
• Complete and forward monthly logs promptly.
• Attend training at headquarters or off-site location if required.
• Perform other duties as assigned.

Skills

Leadership

Communication

Attention to detail

Discretion

NMLS licensing

Education

High school diploma or equivalent

College degree preferred

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE

Reports to the Branch Manager. Serves as a supervisor to all branch personnel working with the branch manager in order to have consistent policies and procedures. Assists the branch manager in the day to day operation of a branch. Supervises the branch in the absence of the branch manager.

REQUIREMENTS

• 1. High school diploma or equivalent. College degree is preferred. Minimum of one year supervisory experience in a financial environment or successful completion of a Landmark leadership development program. Equivalent combination of education and experience will be considered.
• 2. Demonstrated experience balancing multiple priorities and managing a variety of projects in a high-volume work environment with strong attention to detail.
• 3. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
• 4. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
• 5. Must have, or be able to attain, a National Mortgage Licensing System registration (NMLS#) and be licensed, or be able to attain licensure, to sell credit insurance.
• 6. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES

• 1. Assists in hiring, training, supervising and evaluating the staff. Serves as the manager when needed.
• 2. Assures that the members receive high quality, efficient, friendly and professional service.
• 3. Trains branch personnel in various duties, and oversees the scheduling of personnel, ordering of cash, and work flow of the branch.
• 4. Serves as a PFO as needed in order to provide optimum member service.
• 5. Completes and forwards all monthly logs to the proper personnel in a timely fashion.
• 6. May be required to attend training at headquarters or an off-site location.
• 7. Performs other duties as assigned.