Branch Assistant Manager

Public Service Credit Union; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Career growth

Work life balance

Health insurance (Full Time)

Paid Time Off (accrued)

Paid Holidays

401(K) Plan

Dental & Vision Insurance (Full Time)

Short & Long-Term Disability (Full Tim

Life Insurance (Full Time)

Job summary

Public Service Credit Union in Detroit Eastside is seeking an Assistant Branch Manager to support the Branch Manager in leading daily banking operations and delivering exceptional member service. This role focuses on team leadership, service quality, and reaching branch goals in a dynamic community setting.

The incumbent will coach staff, manage scheduling, and promote products to strengthen member relationships while ensuring compliance and operational efficiency at the Detroit Eastside

Qualifications

• Associates degree in related field.
• 3+ years of financial institutional experience.
• 1+ year experience in a leadership role preferred.

Responsibilities

• Manage branch employees and responsible for overall direction, development, coordination, and evaluation of all staff assigned to the branch.
• Assist manager in efforts to reach profit, performance, and customer service goals.
• Oversee branch services, to ensure the highest quality of member service and satisfaction is given.
• Works to meet branch performance goals and objectives. Coach and support staff to meet individual and branch goals.
• Train branch employees to identify members’ needs and use our products and services to enhance our relationship with them.
• Prepare and manage scheduled hours for branch personnel and monitor staff attendance.
• Performs other related duties as assigned.

Skills

Problem solving

Communication

Leadership

Staff development

Banking operations

Professionalism

Integrity

Microsoft Office

Education

Associates degree in related field

Job description

Description

PSCU is seeking an Assistant Branch Manager for our Detroit Eastside branch. The Assistant Branch Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service and ensuring exceptional quality of service to new and existing members.

Job Responsibilities

• Manage branch employees and responsible for overall direction, development, coordination, and evaluation of all staff assigned to the branch.
• Assist manager in efforts to reach profit, performance, and customer service goals.
• Oversee branch services, to ensure the highest quality of member service and satisfaction is given.
• Works to meet branch performance goals and objectives. Coach and support staff to meet individual and branch goals.
• Train branch employees to identify members’ needs and use our products and services to enhance our relationship with them.
• Prepare and manage scheduled hours for branch personnel and monitor staff attendance.
• Performs other related duties as assigned.

Requirements

Education and Experience

• Associates degree in related field.
• 3+ years of financial institutional experience.
• 1+ year experience in a leadership role preferred.

Qualifications

• Excellent problem solving and communication skills.
• Excellent personal and professional leadership skills.
• Ability to lead, develop and motivate branch staff.
• Ability to perform various banking procedures and operations.
• Ability to remain professional and composed under pressure.
• High level of integrity and ethical behavior.
• Proficient in computer usage, including Microsoft Office.

What we offer

• Competitive wages
• Career Growth / Robust Training Program
• Work Life Balance
• Top quality health insurance (Full Time)
• Paid Time Off (accrued and available for use immediately)
• Paid Holidays
• Banking Hours
• Tuition Reimbursement
• Employer Provided Retirement Benefits
• 401(K) Plan
• Dental & Vision Insurance (Full Time)
• Short & Long-Term Disability (Full Time)
• Life Insurance (Full Time)

About Us:

We are a community-based credit union delivering financial services, education, and support to our awesome members all over the metro-Detroit area for over 70 years. We really care about our employees and take pride in offering a fun and engaging work environment. Our values are simple but truly define who we are: family spirit, always learning, community support, teamwork, and serving our members.