Branch Account Manager/Territory Account Manager

SOSA BPO; Detroit (MI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Bonus + Commission

Vacation & Sick Time

Paid Holidays

Health, Dental, Vision

401(k) Plan

Training & Development

Job summary

SOSA BPO is seeking a Branch Account Manager to lead a 100+ client portfolio across banking, ATM, and retail sectors. You will drive growth, manage client relationships, and coordinate with branches to ensure service excellence.

The role requires a strong sales mindset, excellent negotiation skills, and travel up to 50% within the territory. Base compensation ranges from $60k to $70k with bonus and commission potential.

Qualifications

• Minimum 5 years of experience in Sales, Account Management, or Business Development.
• Strong understanding of branch operations and logistics; P&L experience a plus.
• Proven ability to manage 100+ client accounts.
• Bachelor's degree required or related field.
• Excellent presentation, negotiation, and written/verbal communication.
• Located in Chicago or Detroit; willing to travel up to 50%.

Responsibilities

• Manage, retain, and grow a portfolio of 100+ client accounts.
• Drive new sales opportunities and respond to RFPs.
• Serve as primary liaison between clients and branches.
• Lead regular client reviews to uphold SLAs.
• Plan and support rate increases and contract adjustments.

Skills

Sales

Account Management

Business Development

Communication

Negotiation

Excel

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

MS Office Suite

Job description

Locations: Chicago, IL OR Detroit, MI (Onsite / Regional Travel)

Position Type: Full-time

Base Compensation: $60,000 – $70,000 / year + Bonus + Commission

Job Overview

We are seeking a high-performing, results-driven Branch Account Manager to manage and grow a key regional portfolio. Reporting directly to the Senior Vice President of Branch Accounts, this role is a hybrid of high-touch account management and proactive business development.

The ideal candidate will oversee a portfolio of 100+ existing clients across banking, ATM, and retail sectors, ensuring exceptional service and retention while actively driving up-sells, expansion, and new sales within the territory.

Key Responsibilities & Accountabilities

• Portfolio Management & Growth: Manage, retain, and expand a book of business consisting of 100+ existing customer accounts.
• New Business Development: Drive new sales opportunities, respond to RFPs, and present custom service proposals to potential clients across the designated region.
• Client Advocacy: Serve as the primary point of contact between clients and operational branches, responding to daily client requests with speed and precision.
• Service Quality & Reviews: Schedule and lead regular client reviews to ensure high service level agreements (SLAs) are consistently met.
• Strategic Pricing: Plan, implement, and support rate increase initiatives and contract adjustments.

Primary Requirements

• Experience: Minimum 5 years of experience in Sales, Account Management, or Business Development.
• Operational Knowledge: Clear understanding of branch operations and logistics is required. P&L experience is a plus.
• Account Scale: Proven track record of successfully managing a portfolio of 100+ client accounts.
• Education: Bachelor’s degree in Business Administration, Management, or a related field (desired).
• Technical Skills: Advanced skills in Microsoft Excel and MS Office Suite.
• Travel: Ability to travel within the designated territory up to 50% (or as needed for client meetings).
• Communication: Exceptional presentation, negotiation, and written/verbal communication skills.
• Base Salary: $60,000 – $70,000 annually (commensurate with experience)
• Incentives: Performance-based Bonus + Commission structure
• Paid Time Off: Vacation, Sick Time (PTO), and Paid Holidays
• Health & Wellness: Comprehensive Health, Dental, and Vision Insurance
• Retirement Planning: 401(k) Plan
• Insurance & Savings: Basic Life, Voluntary Life, FSA, HSA, and Dependent Care Accounts
• Professional Growth: Industry-leading Training and Development programs