Bra Fit & Customer Experience Pro

Victoria’s Secret & Co.; Sevierville (TN); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Associate Discount 40%

Free Mental Health (EAP)

Free Product

Flexible Schedule

Competitive Pay

Job summary

Victoria’s Secret & Co. is seeking a Selling Associate to drive sales and provide exceptional customer service with strong product knowledge across bras, lingerie, sleepwear, and more. You will engage customers, learn brand standards, and support diverse shifts in a fast-paced retail environment.

The role offers a 40% associate discount, free mental health (EAP) benefits, free product, a flexible schedule, and competitive pay, with a focus on customer care and store growth.

Qualifications

• Exhibits an authentic desire to exceed the customer’s expectations
• Proven ability to meet or exceed goals preferred
• Demonstrates a sense of urgency
• Has a healthy, competitive spirit, while maintaining a team focus
• Is resilient and bounces back quickly from setbacks
• Pursues opportunities to take on more responsibility
• Seeks out coaching from leaders and peers to improve productivity; leads own learning
• Schedule flexibility that includes evenings, weekends, holidays, and non‑business hours

Responsibilities

• Drives store sales and growth by personally selling to customers
• Proactively engages with customers, reads cues and responds effectively
• Provides customers with the perfect bra fit by asking effective questions
• Converting returns, offers and other promotions into larger sales
• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
• Reinforces customer buying decisions at checkout and encourages purchase of additional items
• Recovers cash wrap selling zone and ”go-backs”
• Processes merchandise to be floor ready and maintains back room and under stock to brand standards
• Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
• Assists with other projects as needed including markdowns, re‑tickets and the mark out of stock process
• Executes floorset proficiently
• Understands and adheres to brand standards
• Assists with maintenance of back room and under stock, including merchandise and non‑merchandise, to brand standards to enable efficient replenishment
• Driving top line store sales results and growing the business through action and productivity
• Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our “Best at Bras” culture
• Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
• Taking initiative to recover and replenish merchandise, so it is available to sell
• Understanding and adhering to visual merchandising brand standards
• Assisting in housekeeping of sales floor and communicating maintenance issues
• Keeping an awareness of, and building personal capability in, loss prevention
• Reinforcing store strategy to reduce shrink
• Supporting all activities related to providing a safe working environment
• Understanding and demonstrating Company values
• Building loyalty through our Rewards Program
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks

Job description

Victoria’s Secret & Co. is seeking a Selling Associate to drive sales and provide exceptional customer service with strong product knowledge across bras, lingerie, sleepwear, and more. You will engage customers, learn brand standards, and support diverse shifts in a fast-paced retail environment.

The role offers a 40% associate discount, free mental health (EAP) benefits, free product, a flexible schedule, and competitive pay, with a focus on customer care and store growth.