Bra Fit & Customer Experience Specialist — Flexible Schedule

Victoria’s Secret & Co.; Birch Run (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

40% Associate Discount

Free Mental Health (EAP) benefits for你

Free Product

Flexible Schedule

Competitive Pay

Job summary

Victoria’s Secret & Co. is seeking a Selling Associate to drive sales and deliver outstanding customer service on the floor, with strong product knowledge and a friendly, efficient checkout experience.

This role offers a 40% associate discount, flexible schedule, and competitive pay, plus benefits such as free mental health resources and free product, supporting a team‑oriented environment.

Qualifications

• Exhibits an authentic desire to exceed the customer’s expectations
• Proven ability to meet or exceed goals preferred
• Demonstrates a sense of urgency
• Has a healthy, competitive spirit, while maintaining a team focus
• Is resilient and bounces back quickly from setbacks
• Pursues opportunities to take on more responsibility
• Seeks out coaching from leaders and peers to improve productivity; leads own learning
• Schedule flexibility that includes evenings, weekends, holidays, and non‑business hours

Responsibilities

• Drives store sales and growth by personally selling to customers
• Proactively engages with customers, reads cues and responds effectively
• Provides customers with the perfect bra fit by asking effective questions
• Converting returns, offers and other promotions into larger sales
• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
• Reinforces customer buying decisions at checkout and encourages purchase of additional items
• Recovers cash wrap selling zone and ”go-backs”
• Processes merchandise to be floor ready and maintains back room and under stock to brand standards
• Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
• Assists with other projects as needed including markdowns, re‑tickets and the mark out of stock process
• Executes floorset proficiently
• Understands and adheres to brand standards
• Assists with maintenance of back room and under stock, including merchandise and non‑merchandise, to brand standards to enable efficient replenishment
• All associate roles at Victoria’s Secret are responsible for:
• Driving top line store sales results and growing the business through action and productivity
• Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
• Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
• Taking initiative to recover and replenish merchandise, so it is available to sell
• Understanding and adhering to visual merchandising brand standards
• Assisting in housekeeping of sales floor and communicating maintenance issues
• Keeping an awareness of, and building personal capability in, loss prevention
• Reinforcing store strategy to reduce shrink
• Supporting all activities related to providing a safe working environment
• Understanding and demonstrating Company values
• Building loyalty through our Rewards Program
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks
• Click here for benefit details related to this position.

Job description

Victoria’s Secret & Co. is seeking a Selling Associate to drive sales and deliver outstanding customer service on the floor, with strong product knowledge and a friendly, efficient checkout experience.

This role offers a 40% associate discount, flexible schedule, and competitive pay, plus benefits such as free mental health resources and free product, supporting a team‑oriented environment.