Bqt. Houseperson

Crescent Hotels & Resorts; Owings Mills (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Crescent Hotels & Resorts in Owings Mills, MD, is seeking a hands-on hotel banquet/meeting services associate to support events and guest experiences.

You will set up meeting rooms per guest specifications, move and arrange tables, chairs, and equipment, and restock with glasses and water. The role requires significant physical activity and teamwork to ensure guest spaces are ready for events.

Qualifications

• Must communicate in English and interact professionally with guests and team members.
• Ability to lift/move heavy objects (tables, chairs, podiums up to 100 lbs) and assist with room setup/breakdown.

Responsibilities

• Set up meeting rooms to guest specifications, including arranging tables, chairs, stages and related equipment.
• Supply and replenish meeting rooms with clean glassware and water.
• Break down rooms after events and return supplies to storage.
• Maintain cleaning schedule to keep rooms presentable at all times.
• Be available to work a regular schedule and comply with attendance rules.
• Perform other duties as assigned by supervisor.

Skills

English proficiency

Teamwork

Communication

Physical stamina

Guest service

Tools

A/V & room setup equipment

Job description

ESSENTIAL JOB FUNCTIONS:

• Communicate effectively with the team.


• Set up all meeting rooms to the specifications of the guest. This includes considerable physical activity in transporting awkward and heavy materials such as staging, tables, chairs, dancefloors, etc., from storage area to meeting rooms


• Supply and replenish meeting rooms with clean glasses and fresh water.


• Break down all meeting rooms where meetings have concluded and return to storage closet so the room will be available to be reset for the next function.


• Maintain established cleaning schedule of meeting rooms and ballrooms so the rooms stay presentable at all times.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to \"pitch-in\" and help co- workers with their job duties and be a team player. Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.). Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room. This position requires considerable physical activity on a continuous basis throughout the shift for room set up and break down

Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an \"at will\" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.